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Guarantee
100% SATISFACTION
It's just this simple
We have a simple business policy: If you're not 100% satisfied
with our products, we will credit your account or refund your money. Just
return the part to us in like-new condition within 120 days from the
date of invoice, and we'll refund the full purchase price (except for return and
original shipping charges, which aren't refundable). This includes
manufacturers' defects on electrical parts. Exceptions to this policy are listed
below.
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Special Warranty Information
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Used and Damaged Parts: Any part which, in our opinion,
shows evidence of being used or installed contrary to manufacturer's
instructions, and/or subjected to improper handling, packaging or return
shipping by the customer, will not be eligible for exchange, refund or warranty
consideration.
Note: Use of the pre-paid return label is for your convenience only. Cost of
return shipping ($6.99 in the continental U.S.) will be deducted from any
credit or refund.We reserve the right to charge a restocking fee of 10% or
refuse any exceptions.
For defective parts, or those shipped in error, return shipping
charges will be refunded in full.
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Remember, we cannot return products to our suppliers or re-sell
them to other customers if you damage them when installing. Be careful.
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Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers
with regard to discoloration. Blueing or discoloration is caused by
tuning characteristics, cam timing, carburetor jetting, overheating, and so
forth, and is NOT caused by defective manufacturing. Once you have started your
motorcycle, there is no refund on exhaust pipes and mufflers, except in the case
of a manufacturing defect.
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Gas Tanks: It is necessary to use a gas tank sealer (J&P® product
#720-469) with new gas tanks in order for your warranty to be valid. We
strongly recommend that all gas tanks be fitted, pressure-tested and sealed
BEFORE painting in order to eliminate potential problems.
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Seats/Saddlebags: Seats, once mounted, cannot be returned. Returned
seats and saddlebags must be in like-new condition, with no evidence of wear or
mount marks.
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We cannot re-sell a used seat or saddlebag to another customer,
so please be careful before mounting your new seat or saddlebag to check
fitment.
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CD's, Audio Cassettes, Video Tapes & Software: Once opened, CD's,
audio cassettes, video tapes and software cannot be returned unless defective.
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Special Orders
If you want a product not listed in the J&P Cycles® Catalog, we will try to find it for you. If a special order is cancelled, a 10% cancellation fee may be charged.
There are no returns allowed on special orders.
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Parts $750 or Higher
All parts orders with a retail cost of $750.00 or higher will require a 50% down payment. All motors and bike kits require payment in full at the time of order. If an order requiring a down payment is cancelled, a 10% cancellation fee may be deducted from the down payment.
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About Our Prices
All prices and descriptions contained in this catalog are subject to change without notice. Suggested retail prices listed in distributor catalogs may vary from J&P Cycles® retail prices. Items can be withdrawn from sale at any time. This is because we cannot control price increases from our distributors (we will not charge you the increased price without notifying you first). We are not responsible for typographical errors.
WE RESERVE THE RIGHT TO SUBSTITUTE PRODUCTS IN THIS CATALOG FOR COMPARABLE OR LIKE ITEMS. Any item withdrawn from sale, which required a down payment, is subject to a 10% restocking fee deducted from the down payment. Current prices can be quoted over the phone when you place your order. Iowa, Florida and South Dakota residents add applicable state, county and local sales tax.
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