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Satisfaction Guarantee

Our Guarantee
We have a simple business policy: If you’re not 100% satisfied with our products, we will credit your account or refund your money. Just return the part to us in like-new condition within 120 days from the date of invoice, and we’ll refund the full purchase price (except for return and original shipping charges, which aren’t refundable). This includes manufacturers’ defects on electrical parts. Exceptions to this policy are listed below.

Special Orders
If you want a product not listed in the J&P Cycles catalog or website, we will try to find it for you. If a special order is cancelled, a 10% cancellation fee will be charged. There are no returns allowed on special orders.

Parts $500 or Higher
All parts orders with a retail cost of $500.00 or higher will require a 100% down payment. All motors and bike kits require payment in full at the time of order. If an order requiring a down payment is cancelled, a 10% cancellation fee will be deducted from the down payment.

Special Warranty Information

Used and Damaged Parts
Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.

Exhaust Pipes and Mufflers
There is no warranty on exhaust pipes and mufflers with regard to discoloration. Blueing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, and so forth, and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.

Gas Tanks
It is necessary to use a gas tank sealer (J&P product #720-469) with new gas tanks in order for your warranty to be valid. We strongly recommend that all gas tanks be fitted, pressure-tested and sealed BEFORE painting in order to eliminate potential problems.

Seats/Saddlebags/Windshields
Once mounted, these items cannot be returned. Must be in like-new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat, saddlebag or windshield to another customer, so please be careful before mounting your new seat, saddlebag or windshield to check fitment.

CD’s, DVDs, Audio Cassettes, Videotapes & Software
Once opened, CD’s, DVDs, audio cassettes, videotapes and software cannot be returned unless defective.

About Our Prices
Prices and descriptions are subject to change without notice. Suggested retail prices listed in distributor catalogs may vary from J&P Cycles retail prices. Items can be withdrawn from sale at any time because we cannot control price increases from our distributors (we will not charge you the increased price without notifying you first). Not responsible for typographical errors.

WE RESERVE THE RIGHT TO SUBSTITUTE PRODUCTS FOR COMPARABLE OR LIKE ITEMS.

Any item withdrawn from sale, which required a down payment, is subject to a 10% cancellation fee deducted from the down payment. Current prices can be quoted over the phone when you place your order. Iowa, Illinois, South Carolina, Florida, Nevada, South Dakota, Texas and Wisconsin residents add applicable state, county and local sales tax.

Note:
Use of the USPS pre-paid return label is for your convenience. The cost of return shipping will be deducted from your credit or refund. ($7.99 on packages up to 20 lbs., $12.99 on packages over 20 lbs. and on oversized merchandise. Continental U.S. only.) We reserve the right to charge a restocking fee. For defective parts, or those shipped in error, return shipping charges will be refunded in full.

Remember, we cannot return products to our suppliers or re-sell them to other customers if you damage them when installing. Be careful.