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Terms of Business

Questions About Your Order?

Before Your Order Arrives

Contact our customer service representatives. When you do, they’ll need the following information:

  • Customer number or the name & address the order was placed under.
  • The order date.
  • What part number(s) you ordered.

After Your Order Arrives

Inspect your parts when they arrive. Your packing slip can answer the most frequently asked questions. If you still have a question, contact our customer service line. When you call, we will need the following information:

  • Customer number (located on invoice above your name.)
  • Name & Address the order was placed under.
  • Your invoice number (located in the upper right hand corner of invoice.)
  • What part number(s) you ordered.
  • The order date

Before You Contact Us

To speed your order and make your purchase as easy as possible, please make note of your motorcycle's model description and year. It's also a good idea to keep a record of modifications you made in the past that might affect the fitment of new parts. Have your credit card ready. Be sure of the card’s billing address and your shipping address. Finally, be ready to give your customer service representative your customer number and catalog source code found on the back cover of your catalog.

Contact Us

Satisfaction Guarantee

At J&P Cycles, our goal is 100% customer satisfaction. We take pride in providing exception customer service and free technical support. In the event you have a problem with your order, it’s our objective to make sure you are satisfied. If you have any issues with your order, please contact out knowledgeable customer service team or our technical support experts to resolve your issue.

About Our Prices

Prices and descriptions are subject to change without notice. Suggested retail prices listed in distributor catalogs may vary from J&P Cycles’ retail prices. Items can be withdrawn from sale at any time because we cannot control price increases from our distributors (we will not charge you the increased price without notifying you first). Not responsible for typographical errors. WE RESERVE THE RIGHT TO SUBSTITUTE PRODUCTS FOR COMPARABLE OR LIKE ITEMS. Any item withdrawn from sale, which required a down payment, is subject to a 10% cancelation fee that will be deducted from the down payment.

Ordering

Ways to Order

Ordering Online All of the products in our catalogs, plus thousands more, are available for purchase online 24 hours a day, 7 days a week. We offer a secure environment for your privacy and protection.

Ordering by Telephone In the United States and Canada, please call: 1-800-318-4823 (24 hours a day, 7 days a week). From all other locations worldwide, please call: 1-319-462-4817

Ordering by Fax Fax your orders 24-hours worldwide: 1-319-462-4283

Toll-Free Customer Service Call toll-free in USA and Canada: 1-800-318-4823
Use this toll-free line for questions about your order, product information, returns or exchanges or questions on installation or fitment! Customer Service available until Monday – Friday 7am – 8pm and Saturday 8am – 5pm central time, 7 days a week.

Sales Tax

Sales tax is collected in Florida, Illinois, Iowa, Nevada, South Carolina, South Dakota & Texas. Even though J&P Cycles does not have a physical store in all of these states we attend several Bike Events where orders are taken and catalogs are given out to our customers. According to state laws concerning sales and use tax liability for out-of-state mail order and catalog retailers, if any employee or independent contractor enters that state for the purpose of taking or transmitting orders, the business is considered to have a physical presence in that state. It's that physical presence in the state for business purposes that requires us to charge and collect sales tax. We are also required to collect sales tax on shipping charges in the following states: Florida, Illinois, South Dakota & Texas.

Special Orders

If you want a product we do not have, we will try to find it for you. All Special order parts require the entire order to be paid in advance. There are no returns allowed on special orders.

Parts $1000 or Higher

All Items ordered with a retail cost of $1000 or higher will require a 100% down payment.

Damaged Shipments

If the package you receive is damaged in shipping, do not refuse delivery. Accept the order and be sure to keep all packaging. Contact us and we will make the necessary arrangements to replace your order.

Special Warranty Information

Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.

Note: Use of the pre-paid return label is for your convenience. You can print your own label on our returns page. The cost of return shipping will be deducted from your credit or refund. ($7.99 on packages up to 20 lbs. $12.99 on packages over 20 lbs. & on oversized merchandise. Continental U.S. only.) We reserve the right to charge a restocking fee.

For defective parts, or those shipped in error, return shipping charges will be refunded in full.

Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing.

Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discoloration. Blueing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.

Gas Tanks: You must use a gas tank sealer with new gas tanks in order for your warranty to be valid. We strongly recommend that all gas tanks be fitted, pressure-tested and sealed BEFORE painting in order to eliminate potential problems.

Seats/Saddlebags/Windshields: Once mounted, these items cannot be returned. Must be in new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat, saddlebag or windshield to another customer, so please be careful before mounting your new seat, saddlebag or windshield to check fitment.

CD’s, DVD’s, Audio Cassettes, Video Tapes & Software: Once opened, CD’s, audio cassettes, video tapes and software cannot be returned unless defective.

Electrical Items: Once opened, electrical items cannot be returned unless defective.

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Paying for Your Purchase

J&P Cycles Gift Card

J&P Cycles gift cards can be used on any purchase from J&P Cycles and will not expire. They are available in select denominations and can be used by phone, fax, online or in person. Visit our gift cards page or call our customer service line and ask any sales representative for details.

Credit Cards

We accept Visa, MasterCard, Discover, American Express and Diners Club credit cards.

Credit Card Security Information

First-time orders may be required to ship to the billing address for the first 30 days. First-time international customers may be required to fax to us the portion of their most recent billing statement showing the name, bank logo, billing address and last four digits of the credit card number before orders can ship.

By Mail

Use personal checks, money orders or cashier’s checks. Do not send cash! Personal checks must have your name, and address pre-printed. Starter checks and credit card checks will not be accepted. Once your order and payment is received, please allow 7 to 10 business days for delivery, based on availability of parts. Any check or money order returned unpaid will be charged an additional service fee. If ordering by mail, it is a good idea to validate pricing on our website or with our customer service team before sending in your order form.

PayPal®

With Paypal Express Checkout, you can make secure, fast and easy online payments every time you shop online.

PayPal Features:

  1. No need to enter your financial information each time you make a purchase online.
  2. Your personal financial information is never shared with a merchant or seller because PayPal verifies the transaction.
  3. Your private information is encrypted using PayPal's award-winning technology.
  4. PayPal is FREE for buyers.

PayPal Steps:

  1. During checkout, click the "Pay With Paypal" button.
  2. You will be transferred to the PayPal website.
  3. Log into your PayPal account, or sign up for a new account.
  4. Approve the transaction.
  5. You will be returned to the J&P Cycles website.
  6. Your payment will not be processed until you complete your order at the J&P Cycles website.

PayPal Restrictions:

  1. We only ship to verified PayPal addresses.
  2. PayPal is only available on orders with a known shipping amount and order total.
  3. PayPal is available in select countries, including:
    • United States
    • Canada
    • Australia

Read more at www.paypal.com

BillMeLater

Buy Faster. Pay Later.
No Payments! Plus No Interest if paid in full in 6 Months.
On orders over $250. Subject to Credit Approval.

  1. Add items to your cart.
  2. Choose Bill Me Later® at checkout.
  3. Answer two quick questions and accept the terms.

Bill Me Later® is subject to credit approval as determined by the lender, Comenity Capital Bank. The Bill Me Later® account is governed by Utah and Federal Law and is available for web and phone orders only. By requesting Bill Me Later®, you agree to: pay for the purchase in a timely manner; authorize Comenity Capital Bank to obtain and review your credit report in connection with this purchase; and certify that you are of legal age in your state of residence and have provided accurate information in connection with this purchase. Offer valid on orders of $250 or more.

You will be responsible for making at least the minimum payment due beginning with the first monthly statement you receive. You will not be charged any interest if you pay your balance in full within six months after the date of your purchase. If you do not pay the balance in full within 6 months, you will be charged interest at an ANNUAL PERCENTAGE RATE of 19.99% beginning on the posting date of the purchase. The Minimum Interest is $2.00. Offer expires at midnight ET on December 31, 2014. See Terms of the Bill Me Later Loan Agreement if you are ordering online or already have a Bill Me Later account. For more information contact us.

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Shipping

No minimum order required. No order is too small for us to fill and ship. See chart of shipping charges below.

Free Ground Shipping

Free Ground Shipping only applies to order shipping to the Continental U.S. and to APO/FPO Addresses
Items that require additional shipping charges are excluded from free ground shipping. Examples of those items are: All Bike Lifts, Lift Gates, Complete Motors, Fairings, Frames, Handy, Titan, K&L Lifts, Kendon Lifts & Trailers, Rolling Chassis/Bike Kits, and Wide Bike Ramps.

Rush Order Processing

All parts must be in-stock and ship from Iowa. For $4.99, Rush Processing is allowed for all domestic ground shipping options (UPS/USPS), Military Shipping and HI/AK/PR USPS Priority. APO/FPO addresses are allowed. Daily cut-off time is 3 pm Central Time for all USPS and Military shipping options, 5 pm Central Time for UPS shipments. Orders are guaranteed to ship the same day if placed Monday–Friday before 5 pm. We will guarantee processing the next business day for all orders placed after 5pm and on weekends.

Shipping Options and Prices

For Continental U.S. and APO/FPO Addresses

Ground Shipping Rates

Merchandise Total Gold Club
$149.99 and up $16.99 FREE FREE
$99.99 and up $12.99 FREE
Less than $99.99 $7.99 $7.99

All charges are continental USA only.

Items that Require Additional Freight Charges

Bike Lifts $25.00
Lift Gate $100.00
Complete Motors $125.00
Fairings $50.00
Frames $50.00
Handy, Titan, K&L Lifts $300.00
Kendon Lifts & Trailers $300.00
Rolling Chassis/Bike Kits $175.00
Wide Bike Ramps $50.00

Oversized Flat-Rate Shipping for 3-Day, 2-Day and Next Day UPS Deliveries in the Continental United States!

Oversized Flat-rate shipping is for packages over 20 dimensional lbs. Oversized flat-rate includes gas tanks, fenders, handlebars, highway bars, exhaust, seats, tires, and wheels.

Must order by 6pm Central Time.

Flat & Oversized Flat-Rate

Nationwide Flat Rates for Next Day, 2-Day and 3-Day Shipping (some exclusions apply)

Under 20 dimensional lbs. Gold Club
Next-Day Air $34.99 $19.99
2nd-Day Air $20.99 $12.99
3-Day Select (guaranteed) $17.99 $7.99
Oversized Flat-Rate
Next Day Air $69.99 $69.99
2-Day Air $44.99 $44.99
3-Day Select (guaranteed) $34.99 $34.99

Shipping Methods

We ship our orders via either UPS or the US Postal Service on all standard ground orders. Expedited services and orders containing aerosols, chemicals, batteries and other regulated material must ship via UPS.

PO Box Shipments

We do not ship to post office boxes at this time. In most cases, many Post Offices will return larger packages to sender because they do not accept or cannot handle larger parcels. In order to provide exceptional service and on time delivery of all items we do not ship to post office box addresses.

Military Shipping

J&P Cycles ships to all APO/FPO addresses to our Military customers serving overseas. Military customers qualify for our free standard shipping rates. No free freight on oversized items. J&P Cycles Ships via USPS to APO/FPO address which restricts hazardous items such as aerosols, chemicals, batteries and other regulated material that must ship via UPS ground shipping.

UPS Next Day Delivery We must receive your order by 6:00 p.m. Central Time. Next Day is offered only in the continental U.S.

UPS 2nd Day Air gets your order to you within 2 business days. We must receive your order by 6:00 p.m. Central Time (including Alaska, Hawaii and Puerto Rico). Next Day/2nd Day delivery does not include weekends, except for special higher-cost Saturday delivery.

Worldwide Shipping

We can ship to most locations using the: Postal Service (USPS) or United Parcel Service (UPS).

Shipping cost to all locations is based on the actual weight or dimensional weight, whichever is applicable. For shipping charges simply add your items to the cart and select the country you are shipping too. It’s that easy!
International customers must pay any customs charges, VAT, Taxes and other costs in addition to the shipping charge upon receipt of the shipment.

Delivery time frames are based on when the package leaves J&P Cycles. Areas requiring customs paperwork may experience a delay for processing. We do not guarantee shipping delivery dates. The following are approximations:

Canada & US Territories
USPS Priority International
Delivery 7-14 business days
UPS Express Delivery
2-4 Business Days

International
Priority International
Minimum of 14 business days
International UPS
7-10 days

Alaska, Hawaii, & Puerto Rico
Priority Mail
Allow 7-10 business days for Priority Mail
UPS 2-Day
Allow 2-3 days for UPS 2nd-day service.

APO/FPO
Priority Mail
Only service available to these locations.
Free Shipping
applies to APO/FPO addresses on orders $149.99 and over.

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Delivery Process

Delivery is based on availability of parts. Please allow 7 to 10 working days (not including Saturday or Sunday) for delivery of orders within the United States.

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Note: Use of the pre-paid return label is for your convenience only. The cost of return shipping will be deducted from your credit or refund. ($7.99 on packages up to 20 lbs, $12.99 on packages over 20 lbs. and/or oversized merchandise) We reserve the right to charge a restocking fee or refuse any exceptions. For defective parts or parts sent in error, return shipping charges will be refunded in full.

The following items are excluded: All Bike Lifts, Cruiser Caddy Ramps, Complete Motors, Fairings & Trailer in a Bag, Rolling Chassis/Bike Kits, Wide Bike Ramps and Snow Plow Blades are excluded.

Worldwide Returns

J&P Cycles Return Policy is the Best in the Industry!

We want you to be satisfied. Our return policy works like this:

Return the parts within 120 days Returns must be made within 120 days of invoice. Shipping fees are not refundable. All returns must be in new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full.

See our special warranty notes on exhaust systems, gas tanks, and electrical items.

How to Return an Order:

Visit our simple and easy Return Center for instructions on processing your return.

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Mailing Lists

We make portions of our customer lists available to carefully screened companies that offer products and services we believe you may enjoy. If you do not want to receive those offers and/or information, please contact us.

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