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Ordering
Before you call
To speed your order and make your purchase as easy as possible, please make note of your motorcycle's model description and year. It's also a good idea to keep a record of modifications you made in the past that might affect the fitment of new parts. Have your credit card ready. Be sure of the card's billing address and your shipping address. Finally, be ready to give your customer service representative your customer number and catalog key code found on the back cover of your catalog.
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Ordering by telephone
In the United States and Canada, please call
1-800-397-4844(24 HRS)
From all other locations worldwide, please call 1-319-462-4817
During our regular hours (Central Time, U.S.) you will reach our helpful
customer service staff. If you have special needs or questions, you may be
transferred to one of our technical service experts.
Toll-Free Customer Service
Call toll-free in USA and Canada
1-800-338-1747
Use this toll-free line for questions about your order, product information,
returns or exchanges or questions on installation or fitment!
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Ordering Online
WWW.JPCYCLES.COM
All of the products in our catalog, plus thousands more, are
available for purchase online 24 hours a day, 7 days a week. We offer a secured environment for your
privacy and protection.
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Ordering by Fax
Fax your orders 24-hours worldwide to
1-319-462-4283
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Paying With Cash!
Pay for your J&P Cycles® order in CASH at any one of the over 47,000 participating Western Union® Agent locations throughout the United States. To pay your J&P Cycles® order in CASH, just follow these simple steps: 1. Call J&P Cycles® at 1-800-397-4844 to place your order. 2. Bring your J&P Cycles® transaction number and total cash payment to any Western Union® Agent location. (Total payment includes purchase amount and $7.00 Western Union® transaction fee per order.) 3. Fill out the grey Western Union® Prepaid Services form at the counter using your J&P Cycles® transaction number. 4. Present the completed form and the total cash payment to the Western Union® Agent clerk. J&P Cycles® will begin processing your order as soon as the transaction information is received. For information on a Western Union® Agent location near you, call 1-800-325-6000 or go to www.westernunion.com to “Find Agent Location” or ask your J&P Cycles® operator when placing your order. CASH orders must be paid within 5 business days or they will be canceled. Please allow 30 minutes between placing your order with a J&P Cycles® associate and sending payment.
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Paying for your purchase
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Credit Cards
We accept Visa, MasterCard, Discover, American Express, Dinners Club and the Western Union credit cards. International customers must pay any customs charges, VAT, Taxes and other costs in addition to the shipping charge.
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J&P Cycles® Visa Card
Why not consider carrying the J&P Cycles® Visa card? Ask your salesperson for details or call 1-800-545-7899. When approved, you'll have a great card with no annual fee, a low introductory rate on balance transfers, and specials from J&P®, including 5% off J&P® purchases, a free freight card for your next order, and more! Items bought with our card qualify for free return shipping! Discount cannot be combined with other offers. Earn World Points towards travel, lodging and merchandise thru Bank of America.
Credit Card Security Information
Due to growing credit card fraud, J&P® will ask you to provide the customer
service phone number and 3-digit CVC code found on the back of your credit
card. This is strictly for verification only. All such information is kept
confidential. All first time orders must be shipped to the billing
address for the first 30 days. First-time international customers
must fax to us the top portion of their most recent billing statement showing
name, billing address and credit card number before orders can ship. |
PayPal®
With Paypal® Express Checkout, you can make secure, fast and easy online payments every time you shop online.
PayPal® Features:
• No need to enter your financial information each time you make a purchase online
• Your personal financial information is never shared with a merchant or seller because PayPal® verifies the transaction
• Your private information is encrypted using PayPal's award-winning technology
• PayPal® is FREE for buyers
PayPal® Steps:
1. During checkout, click the "Checkout With Paypal®" button.
2. You will be transferred to the PayPal® website.
3. Log into your PayPal® account, or sign up for a new account.
4. Approve the transaction.
5. You will be returned to the J&P Cycles® website.
6. Your payment is not processed until you complete your order at the J&P Cycles® website.
PayPal® Restrictions:
• We only ship to verfied PayPal® addresses.
• PayPal® is for customers who live in the contiguous 48 U.S. states.
Read more at www.paypal.com
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Check-by-Phone
Check-By-Phone speeds your Electronic Funds Transfer. Besides your
account and bank routing numbers (from the bottom of your check), we will need
the next check number, street address, telephone number, driver's license
number, birthdate and issuing state. These orders can often ship the same day.
$5,000.00 maximum order.
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By Mail
Use personal checks, money orders or cashiers checks. Do not send cash! Personal checks must have your name, and address pre-printed. Also include street address and phone, hand-written if necessary. Without a street address and phone, or in the case of new account “starter” checks, orders will be held 11 business days for clearance. All orders paid with checks written on credit card accounts will be held 11 business days for clearance, no exceptions. Once your order and payment is received, please allow 7 to 10 business days for delivery, based on availability of parts. If this is your first order with J&P Cycles®, your payment may be subject to an 11 business day hold for clearance, for the first 30 days. Any check or money order returned unpaid will be charged an additional service fee. If ordering by mail, it is a good idea to call customer service for current pricing. Call
1-800-338-1747 (U.S. or Canada); 1-319-462-4817 (internationally).
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C.O.D. Purchases
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FIRST TIME CUSTOMERS: For your
security, first time orders may not be paid by C.O.D. There is a waiting period
of 30 days before a second order can be placed by C.O.D.
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If you wish to pay for your order when it reaches you, you will be billed an
additional $8.00 for collection fees. C.O.D. orders are limited to a maximum of
$500 per day. Because UPS no longer accepts cash payments, you must have a money order
or certified check ready when your driver attempts delivery. C.O.D. orders
cannot be shipped through the United States Postal Service (USPS).
C.O.D. packages returned to us or refused may result in your name being removed
from our mailing list permanently. For your convenience, C.O.D. packages can be
shipped to your work address.
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Sorry, C.O.D. is not available in the state of California (due to large amount of counterfeit money orders).
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