J&P Cycles® Receives Memphis Shades Award
PHOTO: Bill Gray, vice-president of sales for Memphis Shades (far left), presents the "Retailer of the Year" award to J&P Cycles®. Receiving the award, from left to right, are Purchasing Manager Trafferd Anderson, President John Parham and Vice-President Jill Parham.
J&P Cycles® has been recognized as Memphis Shades' "Retailer of the Year" for the third year in a row. Bill Gray, vice president of sales for the Collierville, Tennessee, based windshield manufacturer, made the presentation to John and Jill Parham in November.
"Although J&P is the largest retailer of Memphis Shades, this award really recognizes a commitment to customer service, including support and customer satisfaction," Gray noted. "We have a unique approach to customer service," Gray explained.
"If someone needs a component to get their windshield back on the bike, we ship it to them free. Those who want to pay are encouraged to make a donation to St. Jude's Childrens' Research Hospital in Memphis." Last year buyers of Memphis Shades donated more than $50,000 to St. Jude's.
Gray's presentation concluded a training workshop for J&P customer service representatives. "We have fewer support issues with J&P than with practically any other retailer," he noted, "which is surprising, considering the many units sold here. It certainly shows that they share our passion for customer satisfaction."
The full line of Memphis Shades windshields, lowers and hardware is found in full color on pages 645-647 of the 2001 J&P Cycles® catalog. There are six basic styles available in four lengths and eight hot colors. Windshields start at $41.99 and quick-disconnect hardware is priced from $91.99.
Memphis Shades, a 26-year-old maker of motorcycles, is in its fifth year of producing the brand which now carries the company name. As Gray rightly observed, the quick-disconnect Memphis Shades have revolutionized the market for windshields designed to fit Harley-Davidsons®.
J&P Cycles® is America's largest catalog retailer of aftermarket parts and accessories for Harley-Davidson® motorcycles. Featuring tens of thousands of items in stock, in print and on-line, J&P Cycles® also delivers a 100% satisfaction guarantee that is the best in the industry. Order toll-free in the U.S. and Canada at 1-800-397-4844 or on line at http://www.jpcycles.com/