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shipping
Shipping
Most orders ship UPS ground unless specified otherwise. Orders
under 5 lbs. and less than $150.00 in value may be shipped Priority Mail (U.S.
Postal Service). We must have a street address or "911" rural route address.
UPS will not deliver to Post Office boxes. All orders are charged $1.75
handling.
Shipping is FOB from Anamosa, IA.
NO FREE SHIPPING ON AIR ORDERS
UPS Next Day Delivery. We must receive your order by 6:00 p.m. Central
Time. Next Day is offered only in the continental U.S. and is not available for
C.O.D. shipment.
UPS 2nd Day Air gets your order to you within two days (including
Alaska, Hawaii and Puerto Rico). Next Day/2nd Day delivery does not include
weekends, except for special higher-cost Saturday delivery.
UPS Saturday Delivery means parts ordered Friday by 6:00 p.m. Central
Time may arrive by 3:30 p.m. Saturday, although delivery is not guaranteed by
UPS. There is an extra $12.50 per package charge in addition to the next day
delivery charge for this service. This service is available from 6 p.m.
Thursday through 6 p.m. Friday. (No C.O.D.s; not available in all areas.)
| SHIPPING INFORMATION FOR CONTINENTAL
U.S. AND APO/FPO ADDRESSES
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| GROUND SHIPPING RATES
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| Invoice Total |
Rate |
| 0-$99.99 |
$7.99 |
| $100-$149.99 |
$12.99 |
| $150-$199.99 |
$16.99 |
| $200-$299.99 |
$18.99 |
| Over $299.99 |
FREE |
NO FREE FREIGHT ON THE FOLLOWING ITEMS. All charges
are continental USA only. Higher rates apply to other destinations
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| Bike Lifts |
$25.00 |
| Extra Wide Bike Ramp |
$50.00 |
| Complete Motors |
$100.00 |
| Rolling Chassis Kits/Bike Kits |
$175.00 |
| Trailer in a Bag |
$200.00 |
| Handy Lifts |
$300.00 |
| C.O.D. |
Add $10.00 |
NATION WIDE FLAT RATES FOR
NEXT DAY, 2-Day & 3 Day Shipping
(20 Lbs. or less, some exclusions apply)
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| Next Day Air |
$34.99 |
| 2nd Day Air |
$23.99 |
| 3 Day Select (guaranteed) |
$19.99 |
NATION WIDE FLAT RATES FOR
NEXT DAY, 2-Day & 3 Day Shipping
(Greater than 20 Lbs. or oversized) |
| Next Day Air |
$69.99 |
| 2nd Day Air |
$49.99 |
| 3 Day Select (guaranteed) |
$39.99 |
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Shipping Charges
No minimum order required. No order is too small for us to fill and ship. See
the chart of shipping charges below for ground packages in the continental U.S.
Shipping costs to Alaska, Hawaii, Guam, Virgin Islands & Puerto Rico (1st
Class or 2nd Day Air only) are based on weight and size of merchandise,
with a $10.00 minimum. We do not pay freight on bike lifts, engines, extra wide
bike ramps or rolling chassis kits and Handy Lifts.
FREE GROUND SHIPPING IN THE CONTINENTAL U.S. AND TO APO/FPO
ADDRESSES ON ORDERS OVER $299.99!
We pay the cost of UPS or USPS ground shipping in the continental United States
and to APO/FPO addresses on orders over $299.99. Bike lifts, complete motors,
extra wide bike ramps, rolling chasis kits and Handy Lifts not included.
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IN A HURRY?
Upgrade to Simplified Flat-Rate Shipping for 3-Day, 2-Day and Next Day UPS
Deliveries in the Continental United States! Flat-rate UPS Next-Day, 2nd-Day
and 3-Day shipping is available for packages of 20 lbs. or less.
Excludes gas tanks, fenders, handlebars, highway bars, exhaust, seats, tires,
and wheels. Order by 6pm C.S.T.
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NEW! Oversized Flat-rate shipping is for packages over 20 lbs.
Oversized flat-rate includes gas tanks, fenders, handlebars, highway
bars, exhaust, seats, tires, and wheels. Must order by 6 p.m. Central Time.
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Mailing Lists
We make portions of our customer lists available to carefully screened
companies that offer products and services we believe you may enjoy. If you do
not want to receive those offers and/or information, please let us know by
contacting us at the regular or e-mail addresses shown at the front of the
catalog.
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Damaged Shipments
If the package you receive is damaged in shipping, do not refuse delivery.
Contact J&P Cycles® and we will make the necessary arrangements.
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Delivery Process
Delivery is based on availability of parts. Please allow 7 to 10 working days
(not including Saturday or Sunday) for delivery of orders within the U.S.
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Questions About Your Order?
Customer Service Hours
Call our customer service line at 1-800-338-1747 They'll be glad to help
you. Customer service hours are:
7:00am - 8:00pm Mon.-Fri.
8:00am - 5:00pm Saturday
10:00am-4:00pm Sunday
(Central Time)
Before your order arrives
Call our customer service line. When you call, they'll need the following
information:
Customer number or the name & address the order was placed under
The order date
What part number(s) you ordered
After your order arrives
Inspect your parts when they arrive. Your packing slip can answer the most
frequently asked questions.
If you still have a question, call our customer service line. When you call,
they'll need the following information:
Customer number (located on invoice above your name)
Name & address the order was placed under
The order date
Your invoice number (located in the upper right hand corner of invoice)
What part number(s) you ordered
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