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Terms of Business

Questions About Your Order?

Before Your Order Arrives

Contact our customer service representatives. When you do, they’ll need the following information:

  • Customer number or the name & address the order was placed under.
  • The order date.
  • What part number(s) you ordered.

After Your Order Arrives

Inspect your parts when they arrive. Your packing slip can answer the most frequently asked questions. If you still have a question, contact our customer service line. When you call, we will need the following information:

  • Customer number (located on invoice above your name.)
  • Name & Address the order was placed under.
  • Your invoice number (located in the upper right hand corner of invoice.)
  • What part number(s) you ordered.
  • The order date

Before You Contact Us

To speed your order and make your purchase as easy as possible, please make note of your motorcycle's model description and year. It's also a good idea to keep a record of modifications you made in the past that might affect the fitment of new parts. Have your credit card ready. Be sure of the card’s billing address and your shipping address. Finally, be ready to give your customer service representative your customer number and catalog source code found on the back cover of your catalog.

Contact Us

100% Satisfaction

It's Just This Simple We have a simple business policy: If you're not 100% satisfied with our products, we will credit your account or refund your money. Just return the part to us in like-new condition within 120 days from the date of invoice, and we'll refund the full purchase price (except for return and original shipping charges, which aren’t refundable). This includes manufacturers' defects on electrical parts. Exceptions to this policy are listed on this page under Special Warranty Information.

About Our Prices

Prices and descriptions are subject to change without notice. Suggested retail prices listed in distributor catalogs may vary from J&P Cycles retail prices. Items can be with drawn from sale at any time because we cannot control price increases from our distributors (we will not charge you the increased price without notifying you first). Not responsible for typographical errors. WE RESERVE THE RIGHT TO SUBSTITUTE PRODUCTS IN THIS CATALOG FOR COMPARABLE OR LIKE ITEMS. Any item withdrawn from sale, which required a downpayment, is subject to a 10% cancelation fee that will be deducted from the down payment. Current prices can be quoted over the phone when you place your order. Iowa, Illinois, South Carolina, Florida, Nevada and South Dakota residents add applicable state, county and local sales tax.

Ordering

Ways to Order

Ordering Online All of the products in our catalogs, plus thousands more, are available for purchase online 24 hours a day, 7 days a week. We offer a secure environment for your privacy and protection.

Ordering by Telephone In the United States and Canada, please call: 1-800-318-4823 (24 hours a day, 7 days a week). From all other locations worldwide, please call: 1-319-462-4817

Ordering by Fax Fax your orders 24-hours worldwide: 1-319-462-4283

Toll-Free Customer Service Call toll-free in USA and Canada: 1-800-318-4823
Use this toll-free line for questions about your order, product information, returns or exchanges or questions on installation or fitment! Customer Service available until Monday - Friday 7am - 8pm and Saturday 8am - 5pm central time, 7 days a week.

Special Orders

If you want a product not listed in the J&P Cycles Catalog, we will try to find it for you. If a special order is cancelled, a 10% cancelation fee will be charged. There are no returns allowed on special orders.

Parts $500 or Higher

Some items ordered with a retail cost of $500.00 or higher will require a 100% down payment. All motors and bike kits require payment in full at the time of order. If an order requiring a down payment is canceled, a 10% cancelation fee will be deducted from the down payment.

Damaged Shipments

If the package you receive is damaged in shipping, do not refuse delivery. Accept the order and be sure to keep all packaging. Contact us and we will make the necessary arrangements.

Special Warranty Information

Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.

Note: Use of the pre-paid return label is for your convenience. You can print your own label on our returns page. The cost of return shipping will be deducted from your credit or refund. ($7.99 on packages up to 20 lbs. $12.99 on packages over 20 lbs. & on oversized merchandise. Continental U.S. only.) We reserve the right to charge a restocking fee.

For defective parts, or those shipped in error, return shipping charges will be refunded in full.

Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing. Be careful.

Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discoloration. Blueing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, and so forth, and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.

Gas Tanks: You must use a gas tank sealer with new gas tanks in order for your warranty to be valid. We strongly recommend that all gas tanks be fitted, pressure-tested and sealed BEFORE painting in order to eliminate potential problems.

Seats/Saddlebags/Windshields: Once mounted, these items cannot be returned. Must be in like-new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat, saddlebag or windshield to another customer, so please be careful before mounting your new seat, saddlebag or windshield to check fitment.

CD’s, DVD’s, Audio Cassettes, Video Tapes & Software: Once opened, CD’s, audio cassettes, video tapes and software cannot be returned unless defective.

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Paying for Your Purchase

Cash

To pay your J&P Cycles order in CASH, follow these simple steps:

  1. Call J&P Cycles at 1-800-318-4823 to place your order.
  2. Bring your J&P Cycles transaction number and total cash payment to any Western Union® Agent location. (Total payment includes purchase amount and $7.00 Western Union transaction fee per order.)
  3. Fill out the grey Western Union Swiftpay form at the counter using your J&P Cycles transaction number.
  4. Present the completed form and the total cash payment to the Western Union Agent. J&P Cycles will process your order as soon as the transaction information is received. For information on a Western Union location near you, call 1-800-325-6000 or go to www.westernunion.com to "Find Agent Location" or ask your J&P Cycles operator when placing your order. Cash orders must be paid within 5 business days or they will be canceled. Please allow 30 minutes between placing your order with a J&P Cycles associate and sending payment.

J&P Cycles Gift Card

J&P Cycles gift cards can be used on any purchase from J&P Cycles and will not expire. They are available in select denominations and can be used by phone, fax, online or in person. Visit our gift cards page or call our customer service line and ask any sales rep for details.

Credit Cards

We accept Visa, MasterCard, Discover, American Express and Diners Club credit cards. International customers must pay any customs charges, VAT, Taxes and other costs in addition to the shipping charge.

Credit Card Security Information

First-time orders may be required to ship to the billing address for the first 30 days. First-time international customers may be required to fax to us the portion of their most recent billing statement showing the name, bank logo, billing address and last four digits of the credit card number before orders can ship.

Check

We Welcome Your Check
We only accept payments by check from U.S. customers with orders under $5,000.
When you provide a check as payment, you authorize Certegy to use the information from your check to make a one-time electronic funds transfer (EFT) from your account, process the payment as a check transaction, or use a bank draft. When we use information from your check to make an EFT, funds may be withdrawn from your account as soon as the same day you make your payment, and you will not receive your check back from your financial institution. Check-By-Phone speeds your Electronic Funds Transfer. Besides your account and bank routing numbers (from the bottom of your check), we will need the next check number, street address, telephone number, birthdate, driver’s license number, and issuing state. These orders can often ship the same day.

If your payment is returned due to insufficient or uncollected funds, you authorize Certegy to collect a Service Charge, via a one-time EFT or using a bank draft drawn on your account. The Service Charge will be:

Alabama $30 Hawaii $30 Massachusets $25 New Hampshire $25 Pennsylvania $25 Vermont $25
Alaska $30 Illinois $25 Michigan $25 New Jersey $25 Puerto Rico $15 Virgin Islands $15
Arizona $25 Indiana $20 Minnesota $30 New Mexico $25 Rhode Island $25 Virginia $50
Arkansas $25 Iowa $30 Mississippi $40 New York $20 South Carolina $30 Washington $25
California $25 Kansas $30 Missouri $25 North Carolina $25 South Dakota $40 Washington D.C. $15
Colorado $40 Kentucky $25 Montana $30 North Dakota $30 Tennessee $30 West Virginia $25
Conneticut $20 Maine $25 Nebraska $25 Oklahoma $25 Texas $30 Wisconsin $25
Deleware $40 Maryland $35 Nevada $25 Oregon $25 Utah $20 Wyoming $30
Florida $25 for checks less than or equal to $50, $30 if greater than $50 and less than or equal to $300, $40 if greater than $300, or 5% of the check amount, whichever is greater.
Idaho $20 or face value of check, whichever is less.
Louisiana $25 or 5% of face value of check, whichever is greater.
Georgia $30 or 5% of face value of check, whichever is greater.
Ohio $30 or 10% of face value of check, whichever is greater.

By Mail

Use personal checks, money orders or cashiers checks. Do not send cash! Personal checks must have your name, and address pre-printed. Also include street address and phone, handwritten if necessary. Without a street address and phone, or in the case of new account “starter” checks, orders will be held 11 business days for clearance. All orders paid with checks written on credit card accounts will be held 11 business days for clearance, no exceptions. Once your order and payment is received, please allow 7 to 10 business days for delivery, based on availability of parts. If this is your first order with J&P Cycles®, your payment may be subject to an 11 business day hold for clearance, for the first 30 days. Any check or money order returned unpaid will be charged an additional service fee. If ordering by mail, it is a good idea to contact customer service for current pricing.

C.O.D. Purchases

First time orders may not be paid by C.O.D. There is a waiting period of 30 days before a second order can be placed by C.O.D.
Sorry, C.O.D. is not available to the state of California

C.O.D. orders are limited to a maximum of $500 per day. UPS no longer accepts cash payments. You must have a money order or certified check ready when your driver attempts delivery. C.O.D. orders cannot ship through the U.S. Postal Service (USPS).
For your convenience, C.O.D. packages can ship to your work address. C.O.D. packages returned to us or refused may prohibit further C.O.D. orders permanently.

PayPal®

With Paypal Express Checkout, you can make secure, fast and easy online payments every time you shop online.

PayPal Features:

  1. No need to enter your financial information each time you make a purchase online.
  2. Your personal financial information is never shared with a merchant or seller because PayPal verifies the transaction.
  3. Your private information is encrypted using PayPal's award-winning technology.
  4. PayPal is FREE for buyers.

PayPal Steps:

  1. During checkout, click the "Pay With Paypal" button.
  2. You will be transferred to the PayPal website.
  3. Log into your PayPal account, or sign up for a new account.
  4. Approve the transaction.
  5. You will be returned to the J&P Cycles website.
  6. Your payment will not be processed until you complete your order at the J&P Cycles website.

PayPal Restrictions:

  1. We only ship to verified PayPal addresses.
  2. PayPal is only available on orders with a known shipping amount and order total.
  3. PayPal is available in select countries, including:
    • United States
    • Canada
    • Australia

Read more at www.paypal.com

BillMeLater

Buy Faster. Pay Later.
No Payments! Plus No Interest if paid in full in 6 Months.
On orders over $250. Subject to Credit Approval.

  1. Add items to your cart.
  2. Choose Bill Me Later® at checkout.
  3. Answer two quick questions and accept the terms.

Bill Me Later® is subject to credit approval as determined by the lender, WebBank, Salt Lake City, Utah. The Bill Me Later® account is governed by Utah and Federal Law and is available for web and phone orders only. By requesting Bill Me Later®, you agree to: pay for the purchase in a timely manner; authorize WebBank to obtain and review your credit report in connection with this purchase; and certify that you are of legal age in your state of residence and have provided accurate information in connection with this purchase. Offer valid on orders of $250 or more.

You will be responsible for making at least the minimum payment due beginning with the first monthly statement you receive. You will not be charged any interest if you pay your balance in full within six months after the date of your purchase. If you do not pay the balance in full within 6 months, you will be charged interest at an ANNUAL PERCENTAGE RATE of 19.99% beginning on the posting date of the purchase. The Minimum Interest is $2.00. Offerexpires at midnight ET on December 31, 2012.See Terms of the Bill Me Later Loan Agreement if you are ordering online or already have a Bill Me Later account. For more information contact us.

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Shipping

No minimum order required. No order is too small for us to fill and ship. See chart of shipping charges above for ground packages in the continental U.S. Shipping costs to Alaska, Hawaii, Guam, Virgin Islands and Puerto Rico (1st Class or 2nd Day Air only) are based on weight and size of merchandise, with a $10.00 minimum.
We do not pay freight on bike lifts, engines, extra wide bike ramps, rolling chassis kits, trailers in a bag and Handy Lifts.

Free Ground Shipping on Orders Over $199.99

Free Ground Shipping in the Continental U.S. and to APO/FPO Addresses on Orders Over $199.99!
We pay the cost of UPS or USPS ground shipping in the continental United States and to APO/FPO addresses on orders over $199.99. Bike lifts, complete motors, extra wide bike ramps, rolling chassis kits, trailers in a bag and Handy Lifts not included.

Rush Order Processing

All parts must be in-stock and ship from Iowa. For $4.99, Rush Processing is allowed for all domestic ground shipping options (UPS/USPS), Military Shipping and HI/AK/PR USPS Priority. COD's and APO/FPO address are allowed. Daily cut-off time is 3 pm Central Time for all USPS and Military shipping options, 5 pm Central Time for UPS shipments. Orders are guaranteed to ship the same day if placed Monday–Friday before 5 pm. We will guarantee processing the next business day for all orders placed after 5pm and on weekends.

Gold Club Members Receive Free Ground Shipping on Orders Over $99.99!

Not a member? Receive free ground shipping in the continental U.S. & to APO/FPO addresses on orders over $199.99!
No free freight on oversized items. See full list of exclusions below.

The following items are excluded: All Bike Lifts, Cruiser Caddy Ramps, Complete Motors, Fairings & Trailer in a Bag, Rolling Chassis/Bike Kits, Wide Bike Ramps and Snow Plow Blades are excluded.

Shipping Information

For Continental U.S. and APO/FPO Addresses

Ground Shipping Rates
Invoice Total Rate
$0 - $99.99 $7.99
$100 - $149.99 $12.99
$150 - $199.99 $16.99
Over $199.99 FREE

*NO FREE FREIGHT ON THE FOLLOWING ITEMS.
All charges are continental USA only. Higher rates apply to other destinations.

Oversized Items that Require Freight Charges
Bike Lifts $25.00
Lift Gate $100.00
Complete Motors $125.00
Fairings $50.00
Handy Lifts, Titan, K&L $300.00
Kendon Lifts & Trailer in a Bag $200.00
Rolling Chassis/Bike Kits $175.00
Wide Bike Ramps $50.00
Snow Plow Blades $25.00
C.O.D. Add $11.00

Oversized Flat-Rate Shipping for 3-Day, 2-Day and Next Day UPS Deliveries in the Continental United States!
Oversized Flat-rate shipping is for packages over 20 lbs. Oversized flat-rate includes gas tanks, fenders, handlebars, highway bars, exhaust, seats, tires, and wheels.
Must order by 6pm Central Time.

Flat & Oversized Flat-Rate

Nationwide Flat Rates for Next Day, 2-Day and 3-Day Shipping (some exclusions apply)
Under 20 lbs.
Next-Day Air $34.99
2nd-Day Air $20.99
3-Day Select (guaranteed) $17.99
Oversized Flat-Rate
Next Day Air $69.99
2-Day Air $44.99
3-Day Select (guaranteed) $34.99

Shipping Methods

We use UPS or the US Postal Service to ship all standard orders. Expedited services and orders containing aerosols, chemicals, batteries and other regulated material must ship via UPS and require a street address or “911” rural route address. UPS will not deliver to a PO Box or an APO/FPO address. All orders are subject to a $1.75 insurance & handling fee. Shipping is FOB from Anamosa, IA.

No Free Shipping on Air Orders.

UPS Next Day Delivery We must receive your order by 6:00 p.m. Central Time. Next Day is offered only in the continental U.S. and is not available for C.O.D. shipment.

UPS 2nd Day Air gets your order to you within 2 business days. We must receive your order by 6:00 p.m. Central Time (including Alaska, Hawaii and Puerto Rico). Next Day/2nd Day delivery does not include weekends, except for special higher-cost Saturday delivery.

UPS Saturday Delivery means parts ordered Fri day by 6:00 p.m. Central Time may arrive by 3:30 p.m. Saturday, although delivery is not guaranteed by UPS. There is an extra $15.00 per package charge in addition to the next day delivery charge for this service. This service is available from 6 p.m. Thursday through 6p.m. Friday. (No C.O.D.s; not available in all areas.)

Worldwide Shipping

We can ship to most locations using the: Postal Service (USPS) or United Parcel Service (UPS).

Shipping cost to all locations is based on the actual weight or dimensional weight, whichever is appicable. For shipping charges for your order Contact Us

Delivery time frames are based on when the package leaves J&P Cycles. Area’s requiring customs paperwork may experience a delay for processing. We do not guarantee shipping delivery dates. The following are approximations:

Canada & US Territories
USPS Priority International
Delivery 7-14 business days
UPS Express Delivery
2-4 Business Days

International
Priority International
Minimum of 14 business days
International UPS
7-10 days

Alaska, Hawaii, & Puerto Rico
Priority Mail
Allow 7-10 business days for Priority Mail
UPS 2-Day
Allow 2-3 days for UPS 2nd-day service.

APO/FPO
Priority Mail
Only service available to these locations.
Free Shipping
applies to APO/FPO addresses on orders over $199.99.

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Delivery Process

Delivery is based on availability of parts. Please allow 7 to 10 working days (not including Saturday or Sunday) for delivery of orders within the United States.

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Note: Use of the pre-paid return label is for your convenience only. The cost of return shipping will be deducted from your credit or refund. ($7.99 on packages up to 20 lbs, $12.99 on packages over 20 lbs. and/or oversized merchandise) We reserve the right to charge a restocking fee or refuse any exceptions. For defective parts or parts sent in error, return shipping charges will be refunded in full.

The following items are excluded: All Bike Lifts, Cruiser Caddy Ramps, Complete Motors, Fairings & Trailer in a Bag, Rolling Chassis/Bike Kits, Wide Bike Ramps and Snow Plow Blades are excluded.

Worldwide Returns

J&P Cycles Return Policy is the Best in the Industry!

We want you to be satisfied. Our return policy works like this:

Return the parts within 120 days Returns must be made within 120 days of invoice. Shipping fees are not refundable. All returns must be in like-new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full. Returns received after the 120-day period will be subject to a restocking fee and will result in a system credit to be used on future purchases at J&P Cycles.

See our special warranty notes on exhaust systems and gas tanks.

How to Return an Order:

  1. Return the part in the original box with the invoice number marked on the outside.
  2. Package the returned items properly. When shipping merchandise back to us, please wrap the part(s), place in a sturdy box and secure with tape. Do not leave the part(s) loose in the package. Parts scratched or damaged in return shipping due to inadequate packaging will not be accepted.
  3. Include the completed return form with your return.
  4. All returns must be sent pre-paid. We strongly suggest you ship using our pre-paid return label or by UPS Ground All foreign returns must be authorized in advance. No collect shipments will be accepted.
  5. Insure the returned part for its full value to protect yourself against loss. Optional insurance may be purchased by customer.
  6. Send all returns to: J&P Cycles, 13225 Circle Drive, Anamosa, IA 52205
  7. We cannot accept returns on special ordered parts.
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Mailing Lists

We make portions of our customer lists available to carefully screened companies that offer products and services we believe you may enjoy. If you do not want to receive those offers and/or information, please contact us.

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