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Once opened, electrical items cannot be returned, except in the case of a manufacturing defect.
Due to safety regulations, this item can only be shipped via UPS Ground within the contiguous U.S. It cannot be shipped using any of our Worldwide shipping options.
All Shorai warranty claims must be claimed directly through Shorai. The warranty coverage period will be five years from the original date of purchase. Any pro-rated warranty purchases during this time will not extend the warranty coverage period. A copy of the original receipt or proof of purchase is required for all warranty claims.
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