• 100% Satisfaction
• Special Warranty Information
• About Our Prices
• Ordering Options
• Paying for Your Purchase

• Domestic Shipping
• International Shipping
• Questions About Your Order?
• Worldwide Returns
• Disclaimer

Before you call or log on
To speed your order and make your purchase as easy as possible, please make note of your motorcycle’s model description and year. It’s also a good idea to keep a record of modifications you made in the past that might affect the fitment of new parts. Have your credit card ready. Be sure of the card’s billing address and your shipping address. Finally, be ready to give your customer service representative your customer number and catalog key code found on the back cover of your catalog.
FIRST TIME CUSTOMERS: For your security, first time orders may not be paid by C.O.D. There is a waiting period of 30 days before a second order can be placed by C.O.D.

Ordering by telephone
Ordering by telephone In the United States and Canada, please call 1-800-397-4844 (24 HRS) From all other locations worldwide, please call 1-319-462-4817 During our regular hours (Central Time, U.S.) you will reach our helpful customer service staff. If you have special needs or questions, you may be transferred to one of our technical service experts. Other times and occasionally during busy regular office hours, your call may be switched to our after-hours staff. NEW! Toll-Free Customer Service Call toll-free in USA and Canada 1-800-338-1747 Use this toll-free line for questions about your order, product information, returns or exchanges or questions on installation or fitment!

Ordering Online
All of the products in this catalog, plus thousands more, are available for purchase online. We offer a secured environment for your privacy and protection.

Ordering by Fax
Fax your orders 24-hours worldwide to 1-319-462-4283 You may order by fax from anywhere in the world. Fill out the order form completely with credit card number, expiration date and sign. Include a phone number and fax number or email address! Forms without a signature will be returned.

Special Orders
If you want a product not listed in the J&P Cycles® Catalog, we will try to find it for you. All parts with a retail cost of $750.00 or higher will require a 50% down payment. All motors require payment in full at the time of order. If an order requiring a down payment is cancelled, a 10% restocking fee may be deducted from the down payment. There are no returns allowed on special orders.

Credit Cards
We accept Visa, MasterCard, Discover, and the American Express card.

J&P Cycles® Visa Card
Why not consider carrying the J&P Cycles® Visa card? Ask your salesperson for details or call 1-800-545-7899. When approved, you’ll have a great card with no annual fee, a low introductory rate on balance transfers, and specials from J&P®, including 5% off J&P® purchases, a free freight card for your next order, and more! Items bought with our card qualify for free return shipping! Discounts cannot be combined with other offers.

Credit Card Security Information
Due to growing credit card fraud, J&P® will ask you to provide the customer service phone number and 3-digit CVC code found on the back of your credit card. This is strictly for verification only. All such information is kept confidential. All first time orders must be shipped to the billing address for the first 30 days. First-time international customers must fax to us the top portion of their most recent billing statement showing name, billing address and credit card number before orders can ship.

Check-by-Phone
Check-By-Phone speeds your Electronic Funds Transfer. Beside your account and bank routing numbers (from the bottom of your check), we will need the next check number, street address, telephone number, driver’s license number, birthdate and issuing state. These orders can often ship the same day. $5,000.00 maxiumum order.

By Mail
Use personal checks, money orders or cashiers checks. Do not send cash! Personal checks must have your name, and address preprinted. Also include street address and phone, handwritten if necesssary. Without a street address and phone, or in the case of new account "starter" checks, orders will be held 11 business days for clearance. Once your order and payment is received, please allow 7 to 10 business days for delivery, based on availability of parts. If ordering by mail, it is a good idea to call customer service for current pricing. Call 1-800-338-1747 (U.S. or Canada); 1-319-462-4817 (internationally).

C.O.D. Purchases
FIRST TIME CUSTOMERS: For your security, first time orders may not be paid by C.O.D. There is a waiting period of 30 days before a second order can be placed by C.O.D. If you wish to pay for your order when it reaches you, you will be billed an additional $10.00 for collection fees. C.O.D. orders are limited to a maximum of $500. Because UPS no longer accepts cash payments, you must have a money order or certified check ready when your driver attempts delivery. C.O.D. orders cannot be shipped through the United States Postal Service (USPS). C.O.D. packages returned to us or refused may result in your name being removed from our mailing list permanently. For your convenience, C.O.D. packages can be shipped to your work address. Sorry, C.O.D. is not available on first time orders, or in the state of California (due to large amount of counterfeit money orders).

Shipping
Most orders ship UPS ground unless specified otherwise. Orders under 5 lbs. and less than $150.00 in value may be shipped Priority Mail (U.S. Postal Service). We must have a street address or "911" rural route address. UPS will not deliver to Post Office boxes. NO FREE SHIPPING ON AIR ORDERS.
UPS Next Day Delivery; We must receive your order by 4:00 p.m. Central Time. Next Day is offered only in the continental U.S. and is not available for C.O.D. shipment.
UPS 2nd Day Air; gets your order to you within two days (including Alaska, Hawaii and Puerto Rico). Next Day/2nd Day delivery does not include weekends, except for special higher-cost Saturday delivery.
UPS 3-Day Select Delivery; gets your order to you within 3 business days.  We must receive your order by 4:00 p.m. Central Time. This service is only offered in the continental U.S.
UPS Saturday Delivery; means parts ordered Friday by 4:00 p.m. Central Time may arrive by 3:30 p.m. Saturday, although delivery is not guaranteed by UPS. There is an extra $12.50 per package charge in addition to the next day delivery charge for this service. This service is available from 4 p.m. Thursday through 4 p.m. Friday. (No C.O.D.s; not available in all areas.)

Shipping Charges
No minimum order is required and no order is too small for us to fill and ship. See the chart of shipping charges below for ground packages in the continental United States. Shipping costs to Alaska, Hawaii, Guam, Virgin Islands and Puerto Rico (1st Class or 2nd Day Air only) are based on weight and size of merchandise, with a $10.00 minimum. We do not pay freight on bike lifts, engines, extra wide bike ramps or trailers. Bike lifts: $25.00 shipping fee. Trailers: $250.00 freight charge. All complete motors: $100.00 shipping fee. Extra wide bike ramps: $50.00 shipping fee. Rolling chassis kits: $175 freight charge. All charges are continental USA only. Higher rates apply to other destinations.

1. Return the part in an appropriate sized box with the invoice number marked on the outside.
    
2. Package the returned items properly.
   When shipping merchandise back to us, please wrap the part(s), place in a sturdy box and secure with tape. Do not leave the part(s) loose in the package. Parts scratched or damaged in return shipping due to inadequate packaging will not be accepted.
    
3. Include the completed return form with your return.
    
4. All returns must be sent pre-paid.
   We strongly suggest you ship by U.S. Mail using the pre-paid return label or by UPS Ground. All foreign returns must be authorized in advance. No collect shipments will be accepted.
    
5. Insure the returned part for its full value to protect yourself against loss.
    
6. Send all returns to J&P Cycles®, 13225 Circle Drive, Anamosa, IA 52205.
   Note: Use of the pre-paid return label is for your convenience only. The cost of return shipping will be deducted from your credit or refund. ($7.99 on packages up to 20 lbs, $9.99 on packages over 20 lbs. and/or oversized merchandise) We reserve the right to charge a restocking fee of 10% or refuse any exceptions. For defective parts or ones sent in error, return shipping charges will be refunded in full. 
    
7. We cannot accept returns on special ordered parts.

Use your J&P Cycles® Credit Card and we'll pay return shipping! Sometimes you may still need to return an item even if it's not defective or sent in error. That's when you'll be glad you paid for it with your J&P Cycles® Visa card, because return shipping on these items is free! The following items are excluded: Bike Lifts, Complete Motors, Handy Lifts, Extra-Wide Bike Ramps and Rolling Chassic Kits.