Customer Service Center | FAQs

Customer Service

Frequently Asked Questions

We've gathered our most frequently asked questions in one place to assist you in your transactions with J&P Cycles. We want you completely satisfied with your experience, so if you are unable to find an answer to your questions here, please feel free to email, chat, or call us!

Q) Can I create a return label online?
A) Yes, please see our Returns page to request a return authorization.
Q) What is the return policy?
A) Returns must be made within 90 days of the invoice date. All returns must be in re-sellable or like-new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full. Other warranty and exclusions apply. See Returns page for more info.
Q) Do I need an RMA to process a return or do I need to contact customer service first?
A) While J&P Cycles does not require RMAs we do recommend you contact us if your return meets one of the following conditions: 
  • The item has been used in any way.
  • The item is defective or damaged.
  • The item was sent to you in error.
  • The item has return or warranty policies.
  • You are returning a part from outside of the continental United States.
Q) Can I return multiple items?
A) When returning multiple parts please make sure that they are individually wrapped to protect them against scratches. Use as much of the original packaging as possible. If you are packaging hardware in the same box as the large item, please secure the items in a way to prevent the larger item from being damaged. Do not leave any parts out. If you do your return will not be processed. This is very important when returning a kit of any kind.
Q) What about seats?
A) Seats, once mounted, cannot be returned. Returned seats must be in like-new condition with no evidence of wear or mount marks. Be careful to check fitment before mounting your new seat. When checking fitment of the seat, place a cloth under the seat, do not bolt down the seat. Carefully set the seat on the bike to check fitment.
Q) What if I wanted to return a windshield?
A) Windshields once mounted cannot be returned. Returned windshields must be in like new condition with no evidence of wear or mount marks. Be careful to check fitment before mounting your new windshield.
Q) How do I know if my credit card was approved?
A) J&P will contact you if there is a problem with your credit card. If you do not hear from us it is safe to assume your card was approved. If you have additional questions about your order feel free to email us or call our customer service department at 800-318-4823.
Q) How can I tell if my order has shipped?
A) You can check the status of your order quickly through our online order tracker. Just enter your order number and the ship-to name in the appropriate fields. It's that easy! You will find the "order status" link at the top of our web page under the account icon or in the footer.
Q) Why didn't I receive my full order?
A) J&P Cycles has multiple shipping facilities; this enables us to have the parts in stock where you need them. However, occasionally this may cause your order to ship in multiple shipments.
Q) When will I receive my order?
A) For standard ground shipping within the continental US, please allow 1–4 business days for delivery. We do provide express delivery options if you need your parts faster. Orders shipping to an International destination will ship via USPS or UPS from our fulfillment centers in the United States. Please allow an additional 3-5 business days to process your order.
Q) How do I calculate the cost of international shipping charges?
A) The shipping rates are calculated using the weight and dimension of the package. If you would like to know what the shipping charges would be for an order simply place your items in your cart and enter your address and select the carrier service it’s that easy.
Q) Does J&P Cycles ship to post office boxes?
A) We do not ship to post office boxes at this time. In most cases, many Post Offices will return larger packages to sender because they do not accept or cannot handle larger parcels. In order to provide exceptional service and on time delivery of all items we do not ship to post office box addresses.
Q) I can't remember my password, what should I do?
A) Use this link to reset your password: RESET PASSWORD. Simply enter in your email address and we will send you a new temporary password.
Q) Why can't I log in to my customer account?
A) Be absolutely sure you have an account online. Use the correct password and login ID, we do not have access to passwords... Just because you have placed an order online or have an account with J&P does not mean you have an account on the website. You must register yourself! First, you give yourself a unique ID and then a password. Write down your password and login ID! CREATE AN ACCOUNT
Q) How do I sign up for a Riders Plus Membership?
A) Signing up is easy. You can simply add RPM to your cart by viewing our RPM page and clicking the “Join RPM” link.
Q) Where do I enter my RPM number to get my discount?
A) There is no place to enter your RPM number. You are recognized as a Riders Plus Member through your account. After you are recognized as a RPM Member and logged in, you will be able to redeem your discount online automatically.
Q) How do I opt out of your mailing lists?
A) There are two ways to opt-out of our mailing lists. If you have an account with J&P Cycles, log on to your account and choose "Contact Preferences". If you do not have an account, please use the Unsubscribe link in the bottom of the emails.
Q) How can I learn about GDPR compliance?
A) J&P Cycles recently updated its Privacy Policy and Terms of Service — you are protected under GDPR. Your right to consent and to data privacy is extremely important to us. You may contact us at [email protected] to withdraw your consent, to request your data be sent to you or to have your data deleted. We will respond to such requests as soon as possible.

Contact Us

Submit Your Question

Required fields*