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J&P Cycles Return Center

J&P Cycles' return policy is the best in the industry. We want you to be satisfied!

Returns must be made within 120 days of invoice. Shipping fees are non refundable. All returns must be in new condition, with no mount marks, damage, or wear. Defective parts or parts sent to you in error will be exchanged or refunded in full.

See our special warranty notes on exhaust systems, gas tanks, and electrical items.

Free Exchange Policy

Not sure it'll fit? No problem! We offer hassle free exchanges on selected items. Please visit our Free Exchange program for details.

« Go BackPackage And Ship Your Return

1 Complete The Return Form

And don't forget to include it with your return.

Download Return Form

2 Package Your Return

Carefully package your return to avoid damage in shipping and ship the package back to us for a refund or exchange.

3 Ship Via Your Carrier

Insure package for its full value, & ship to:

J&P Cycles ATTN: Returns
"Your Name"
501 Industry Road
Louisville, KY 40208

Online Returns – Packing & Shipping

Learn how easy it is to make sure your return makes it to J&P Cycles safely and what happens to it when it gets here.

« Go BackReturn A Part Using Our UPS Return System

Using The UPS Return System Requires Three Easy Steps:
  1. Look up your order & select the parts you'd like to return.
  2. Fill out the return form & download your return label.
  3. Package & ship your return to us.

Step 1: Select The Order With Parts To Return

« Go BackWhere's My Order Info?

You can find your Order Number and Shipping Name in two main places:
  1. The invoice included in the package with your order
  2. Your order or ship confirmation emails

Order Info from Invoice

Find your Order Number and Shipping Name on the invoice included in the package with your order.


Click to view a larger example.

Order Info from Confirmation Emails

Find your Order Number and Shipping Name on either your order confirmation or shipping confirmation emails.


Click to view a larger example.
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9 a.m.–5 p.m. CST (Christmas & New Year's Eve)
Closed (Christmas & New Year's Day)
8 a.m.–10 p.m. CST (12/26/17 & 01/02/18)

1-800-318-4823

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