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Customer Service Center
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Call Us
Customer Service & Returns
Monday-Friday: 7 a.m.–8 p.m. CST
Saturday: 8 a.m.–5 p.m. CST
Sunday: 9 a.m.–5 p.m. CST
Toll-Free 1-800-318-4823
Technical Support
Monday-Friday: 9 a.m.–8 p.m. CST
Saturday: 9 a.m.–5 p.m. CST
Sunday: 11 a.m.–5 p.m. CST
Toll-Free 1-800-318-4823
International 1-386-603-7070
Order By Phone or Fax
Open 24 hours a day, 365 days a year. When ordering via Fax, please be sure to include an order form.
Harley & Vintage 1-800-318-4823
Metric & Sport 1-800-318-6847
International 1-386-603-7090
Fax 1-386-615-6722
Connect With Us
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Meet the Customer Service Team
Bill Zito
Sales Tech II
Mike Rapp
Sales Tech I
Mark McCulloch
Sales Tech I
Josh Schmit
E-Technician
Mike Fansler
Sales Tech I
Don Sasko
Sales Tech II
Bill Zito
Sales Tech II
Main Ride: 2003 Harley Davidson Road King
Specialty: Metric Cruisers & Harley-Davidson
Mike Rapp
Sales Tech I
Main Ride: 2001 Kawasaki 1500 Drifter
Specialty: Harley-Davidson & Metric Cruisers
Mark McCulloch
Sales Tech I
Main Ride: 2006 Harley-Davidson Ultra Classic
Specialty: Harley-Davidson
Josh Schmit
E-Technician
Main Ride: A custom café racer with a 1978 Kawasaki KZ650 SR platform (still in progress).
Specialty: Harley-Davidson & Metric Cruisers
Mike Fansler
Sales Tech I
Main Ride: Customized 1994 Harley Road King
Specialty: Harley-Davidson
Don Sasko
Sales Tech II
Main Ride: 1984½ Harley-Davidson FXRT
Specialty: Harley-Davidson & Metric Cruisers
Bill Zito
Mike Rapp
Mark McCulloch
Josh Schmit
Mike Fansler
Don Sasko
What is the return policy?
Returns must be made within 120 days of the invoice date. All returns must be in re-sellable or like-new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full. Other warranty and exclusions apply.
Important Information
- Package the returned items properly. When shipping merchandise back to us please wrap the items, place in a sturdy box, and secure with tape. Do not leave items loose in the box. Parts that are scratched or damaged during shipment due to inadequate packaging will not be accepted.
- Include the completed return form with your return. Outline the part number you are sending back, why you are sending it back, and whether you would like a refund or an exchange. If choosing an exchange, please mark the part number you would like to exchange for on the Explanation Line.
- All returns must be sent pre-paid. We strongly suggest using our online return center to create a prepaid return label.
- Note: Use of the pre-paid return labels is for your convenience. The cost of return shipping will be deducted from your credit or refund. $7.99 for packages up to 20lbs or $12.99 for packages over 20lbs and/or oversized merchandise. We reserve the right to refuse any exceptions. For defective parts or ones sent in error, return shipping charges will be refunded in full.
- If not using either the UPS label send all returns to J&P Cycles, Attn: Returns, 501 Industry Rd. Suite 400, Louisville, KY 40208.
- We cannot accept returns on special ordered or as-is parts.
How can I tell if my order has shipped?
You can check the status of your order quickly through our on-line order tracker. Just enter your order number and the ship-to name in the appropriate fields. It's that easy! When visiting our home page you will find the "order status" link at the top of our web page.
How do I calculate the cost of International Shipping Charges?
The shipping rates are calculated using the weight and dimension of the package. If you would like to know what the shipping charges would be for an order simply place your items in your cart and enter your address and select the carrier service it’s that easy.
I can’t remember my password, what should I do?
Use this link to reset your password: RESET PASSWORD. Simply enter in your email address and we will send you a new temporary password.
Where do I enter my Gold Club Member number to get my discount?
There is no place to enter your Gold Club number. You are recognized as a Gold Club member through your billing address. Whatever address you enter online as your billing address must match the address we have in house for you. Be sure they are the same. After you are recognized as a Gold Club member, you will be able to redeem your discount online.
How do I measure correctly for a helmet?
WATCH THE HELMET SIZING GUIDE VIDEO
Helmet Sizing Tips
- For an accurate head measurement, wrap the measuring tape horizontally around your head about 1" above your eyebrows.
- Your helmet should fit snugly. Keep the measuring tape comfortably tight in order to achieve the best results.
- For precise results, measure two or three times. If you get different measurements, take the largest one.
- If your head measurement falls between two different sizes on the helmet sizing chart, choose the smaller helmet size.
Scroll (or Swipe) to match your brand & measurements
| Inches | 19 ¾" | 20 ⅛" | 20 ½" | 20 ⅞" | 21 ¼" | 21 ⅝" | 22" | 22 ⅜" | 22 ¾" | 23 ⅛" | 23 ½" | 24" | 24 ⅜" | 24 ¾" | 25 ⅛" | 25 ⅝" | 26" | 26 ⅜" | 26 ¾" | 27 ¼" | 27 ½" |
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| Centimeters | 50 cm | 51 cm | 52 cm | 53 cm | 54 cm | 55 cm | 56 cm | 57 cm | 58 cm | 59 cm | 60 cm | 61 cm | 62 cm | 63 cm | 64 cm | 65 cm | 66 cm | 67 cm | 68 cm | 69 cm | 70 cm |
| Hat Size | 6 ¼ | 6 ⅜ | 6 ½ | 6 ⅝ | 6 ¾ | 6 ⅞ | 7 | 7 ⅛ | 7 ¼ | 7 ⅜ | 7 ½ | 7 ⅝ | 7 ¾ | 7 ⅞ | 8 | 8 ⅜ | 8 ½ | 8 ⅝ | 8 ¾ | 8 ⅞ | 9 |
| Arai | 2XS | XS | SM | MD | LG | XL | 2XL | 3XL | |||||||||||||
| Bell | XS | SM | MD | LG | XL | 2XL | |||||||||||||||
| Biltwell | XS | SM | MD | LG | XL | 2XL | |||||||||||||||
| Fly | XS | SM | MD | LG | XL | 2XL | |||||||||||||||
| GMax | XS | SM | MD | LG | XL | 2XL | 3XL | 4XL | |||||||||||||
| HCI | XS | SM | MD | LG | XL | 2XL | |||||||||||||||
| HJC | 2XS | XS | SM | MD | LG | XL | 2XL | 3XL | 4XL | 5XL | |||||||||||
| Icon | 2XS | XS | SM | MD | LG | XL | 2XL | 3XL | |||||||||||||
| Joe Rocket | 2XS | XS | SM | MD | LG | XL | 2XL | 3XL | |||||||||||||
| LS2 | 2XS | XS | SM | MD | LG | XL | 2XL | ||||||||||||||
| Reevu | XS | SM | MD | LG | XL | 2XL | |||||||||||||||
| Shark | XS | SM | MD | LG | XL | 2XL | |||||||||||||||
| Shoei | XS | SM | MD | LG | XL | 2XL | 3XL | ||||||||||||||
| Skid Lid | 3XS | 2XS | XS | SM | MD | LG | XL | 2XL | 3XL | ||||||||||||
| Speed & Strength |
XS | SM | MD | LG | XL | 2XL | |||||||||||||||
| Torc | XS | SM | MD | LG | XL | 2XL | |||||||||||||||
| Zox | 2XS | XS | SM | MD | LG | XL | 2XL | 3XL | 4XL | 5XL | |||||||||||