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Monday-Friday: 8 AM – 10 PM EST
Saturday-Sunday: 9 AM – 7 PM EST
Thanksgiving, Thursday November 25th: Closed
Christmas Day, Saturday December 25th: Closed
New Year's Day, Saturday January 1st: Closed
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Yes! Please use our Online UPS Return System
Returns must be made within 90 days of the invoice date. All returns must be in re-sellable or like-new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full. Other warranty and exclusions apply.
While J&P Cycles does not require RMAs we do recommend you contact us if your return meets one of the following conditions:
When returning multiple parts please make sure that they are individually wrapped to protect them against scratches. Use as much of the original packaging as possible. If you are packaging hardware in the same box as the large item, please secure the items in a way to prevent the larger item from being damaged. Do not leave any parts out. If you do your return will not be processed. This is very important when returning a kit of any kind.
Seats, once mounted, cannot be returned. Returned seats must be in like-new condition with no evidence of wear or mount marks. Be careful to check fitment before mounting your new seat.When checking fitment of the seat, place a cloth under the seat, do not bolt down the seat. Carefully set the seat on the bike to check fitment.
Windshields once mounted cannot be returned. Returned windshields must be in like new condition with no evidence of wear or mount marks. Be careful to check fitment before mounting your new windshield.
J&P will contact you if there is a problem with your credit card. If you do not hear from us it is safe to assume your card was approved. If you have additional questions about your order feel free to email us or call our customer service department at 800-318-4823.
You can check the status of your order quickly through our online order tracker. Just enter your order number and the ship-to name in the appropriate fields. It's that easy! When visiting our home page you will find the "order status" link at the top of our web page.
J&P Cycles has multiple shipping facilities; this enables us to have the parts in stock where you need them. However, occasionally this may cause your order to ship in multiple shipments.
For standard ground shipping within the continental US, please allow 1–4 business days for delivery. We do provide express delivery options if you need your parts faster.
For International deliveries requiring customs paperwork may experience a delay for processing. We do not guarantee shipping delivery dates. The following are approximations:
Canada & US Territories
USPS Priority International — 7–14 business days
UPS Express Delivery — 2–4 Business Days
International
Priority International — Minimum of 14 business days
International UPS — 7–10 days
The shipping rates are calculated using the weight and dimension of the package. If you would like to know what the shipping charges would be for an order simply place your items in your cart and enter your address and select the carrier service it’s that easy.
We do not ship to post office boxes at this time. In most cases, many Post Offices will return larger packages to sender because they do not accept or cannot handle larger parcels. In order to provide exceptional service and on time delivery of all items we do not ship to post office box addresses.
Use this link to reset your password: RESET PASSWORD. Simply enter in your email address and we will send you a new temporary password.
Be absolutely sure you have an account online. Use the correct password and login ID, we do not have access to passwords... Just because you have placed an order online or have an account with J&P does not mean you have an account on the website. You must register yourself! First, you give yourself a unique ID and then a password. Write down your password and login ID!! CREATE AN ACCOUNT
You can check out a couple of different ways. You can click "Secure Check Out" in the “My Cart" box in the top right hand corner of the home page. Or, after you add an item to your shopping cart, the next screen you see is "Your Shopping Cart", which lists the items in your cart, and click on the "Secure Checkout" icon.
Signing up is easy. You can simply add the Gold Club to your cart by viewing our Gold Club page and clicking the “Join Gold Club” link.
There is no place to enter your Gold Club number. You are recognized as a Gold Club member through your billing address. Whatever address you enter online as your billing address must match the address we have in house for you. Be sure they are the same. After you are recognized as a Gold Club member, you will be able to redeem your discount online.
Fitting for a motorcycle helmet can be a tricky task. We have provided some links below to help you with this.
WATCH THE HELMET SIZING GUIDE VIDEO
HELMET SIZING CHART
When seated in your normal riding position, the top of the windshield should be level with the tip of your nose. When you ride in the rain, you will still have an unobstructed view of the road, and the windshield will still be tall enough to deflect air over and around your head.
There are two ways to opt-out of our mailing lists. If you have an account with J&P Cycles, log on to your account and choose "Contact Preferences". If you do not have an account, please use the Unsubscribe link in the bottom of the emails.
J&P Cycles recently updated its Privacy Policy and Terms of Service — you are protected under GDPR. Your right to consent and to data privacy is extremely important to us. You may contact us at [email protected] to withdraw your consent, to request your data be sent to you or to have your data deleted. We will respond to such requests as soon as possible.
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