Customer Service Center | FAQs

Can I create a return label online?

Yes! Please use our Online UPS Return System

What is the return policy?

Do I need an RMA to process a return or do I need to contact customer service first?

Returning Multiple Items

When returning multiple parts please make sure that they are individually wrapped to protect them against scratches. Use as much of the original packaging as possible. If you are packaging hardware in the same box as the large item, please secure the items in a way to prevent the larger item from being damaged. Do not leave any parts out. If you do your return will not be processed. This is very important when returning a kit of any kind.

Returning Seats

Seats, once mounted, cannot be returned. Returned seats must be in like-new condition with no evidence of wear or mount marks. Be careful to check fitment before mounting your new seat.When checking fitment of the seat, place a cloth under the seat, do not bolt down the seat. Carefully set the seat on the bike to check fitment.

Returning Windshields

Windshields once mounted cannot be returned. Returned windshields must be in like new condition with no evidence of wear or mount marks. Be careful to check fitment before mounting your new windshield.

How do I know if my credit card was approved?

J&P will contact you if there is a problem with your credit card. If you do not hear from us it is safe to assume your card was approved. If you have additional questions about your order feel free to email us or call our customer service department at 800-318-4823.

How can I tell if my order has shipped?

You can check the status of your order quickly through our online order tracker. Just enter your order number and the ship-to name in the appropriate fields. It's that easy! When visiting our home page you will find the "order status" link at the top of our web page.

Why didn’t I receive my whole order?

J&P Cycles has multiple shipping facilities; this enables us to have the parts in stock where you need them. However, occasionally this may cause your order to ship in multiple shipments.

When will I receive my order?

How do I calculate the cost of International Shipping Charges?

The shipping rates are calculated using the weight and dimension of the package. If you would like to know what the shipping charges would be for an order simply place your items in your cart and enter your address and select the carrier service it’s that easy.

Does J&P Cycles Ship to Post office Boxes?

We do not ship to post office boxes at this time. In most cases, many Post Offices will return larger packages to sender because they do not accept or cannot handle larger parcels. In order to provide exceptional service and on time delivery of all items we do not ship to post office box addresses.

I can’t remember my password, what should I do?

Use this link to reset your password: RESET PASSWORD. Simply enter in your email address and we will send you a new temporary password.

Why can’t I log in to my customer account?

Be absolutely sure you have an account online. Use the correct password and login ID, we do not have access to passwords... Just because you have placed an order online or have an account with J&P does not mean you have an account on the website. You must register yourself! First, you give yourself a unique ID and then a password. Write down your password and login ID!! CREATE AN ACCOUNT

How do I checkout once I have built my shopping cart?

You can check out a couple of different ways. You can click "Secure Check Out" in the “My Cart" box in the top right hand corner of the home page. Or, after you add an item to your shopping cart, the next screen you see is "Your Shopping Cart", which lists the items in your cart, and click on the "Secure Checkout" icon.

How do I sign up for a Riders Plus Membership?

Signing up is easy. You can simply add RPM to your cart by viewing our RPM page and clicking the “Join RPM” link.

Where do I enter my RPM number to get my discount?

There is no place to enter your RPM number. You are recognized as a Riders Plus Member through your billing address. Whatever address you enter online as your billing address must match the address we have in house for you. Be sure they are the same. After you are recognized as a RPM Member, you will be able to redeem your discount online.

How do I measure correctly for a helmet?

How do I measure correctly for adult apparel?

How do I measure correctly for youth apparel?

How do I measure the correct windshield height for me?

How do I opt-out of your mailing lists?

There are two ways to opt-out of our mailing lists. If you have an account with J&P Cycles, log on to your account and choose "Contact Preferences". If you do not have an account, please use the Unsubscribe link in the bottom of the emails.

How can I learn about GDPR compliance?

J&P Cycles recently updated its Privacy Policy and Terms of Service — you are protected under GDPR. Your right to consent and to data privacy is extremely important to us. You may contact us at [email protected] to withdraw your consent, to request your data be sent to you or to have your data deleted. We will respond to such requests as soon as possible.