Important Information

1. Package the returned items properly. When shipping merchandise back to us please wrap the items, place in a sturdy box, and secure with tape. Do not leave items loose in the box. Parts that are scratched or damaged during shipment due to inadequate packaging will not be accepted.
2. Include the completed return form with your return. Outline the part number you are sending back, why you are sending it back, and whether you would like a refund or an exchange. If choosing an exchange, please mark the part number you would like to exchange for on the Explanation Line.
3. All returns must be sent pre-paid. We strongly suggest using our online return center to create a prepaid return label.
4. Note: Use of the pre-paid return labels is for your convenience. The cost of return shipping will be deducted from your credit or refund. $7.99 for packages up to 20lbs or $12.99 for packages over 20lbs and/or oversized merchandise. We reserve the right to charge a restocking fee or 10% or refuse any exceptions. For defective parts or ones sent in error, return shipping charges will be refunded in full.
5. If not using either the UPS label send all returns to J&P Cycles, 13225 Circle Drive, Anamosa, IA 52205.
6. We cannot accept returns on special ordered or as-is parts.