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Terms of Business
Questions About Your Order?
Before Your Order Arrives
Contact our customer service representatives. When you do, they’ll need the following information:
- Customer number or the name & address the order was placed under.
- The order date.
- What part number(s) you ordered.
After Your Order Arrives
Inspect your parts when they arrive. Your packing slip can answer the most frequently asked questions. If you still have a question, contact our customer service line. When you call, we will need the following information:
- Customer number (located on invoice above your name.)
- Name & Address the order was placed under.
- Your invoice number (located in the upper right hand corner of invoice.)
- What part number(s) you ordered.
- The order date
Before You Contact Us
To speed your order and make your purchase as easy as possible, please make note of your motorcycle's model description and year. It's also a good idea to keep a record of modifications you made in the past that might affect the fitment of new parts. Have your credit card ready. Be sure of the card’s billing address and your shipping address. Finally, be ready to give your customer service representative your customer number and catalog source code found on the back cover of your catalog.
Our Goal is 100% Customer Satisfaction
At J&P Cycles, our goal is 100% customer satisfaction. We take pride in providing exceptional customer service and free technical support. In the event you have a problem with your order, it’s our objective to make sure you are satisfied. If you have any issues with your order, please contact out knowledgeable customer service team or our technical support experts to resolve your issue.
About Our Prices
Prices and descriptions are subject to change without notice. All prices are in U.S. dollars. Suggested retail prices listed in distributor catalogs may vary from J&P Cycles’ retail prices. Items can be withdrawn from sale at any time because we cannot control price increases from our distributors (we will not charge you the increased price without notifying you first). Not responsible for typographical errors. WE RESERVE THE RIGHT TO SUBSTITUTE PRODUCTS FOR COMPARABLE OR LIKE ITEMS.
Ordering
Ways to Order
Ordering Online All of the products in our catalogs, plus thousands more, are available for purchase online 24 hours a day, 7 days a week. We offer a secure environment for your privacy and protection.
Ordering by Telephone In the United States and Canada, please call: 1-800-318-4823. From all other locations worldwide, please call: 1-386-603-7090
Ordering by Fax Fax your orders 24-hours worldwide: 1-319-462-4283
Toll-Free Customer Service
Call toll-free in USA and Canada: 1-800-318-4823
Use this toll-free line for questions about your order, product information, returns
or exchanges or questions on installation or fitment! Customer Service available until Monday–Friday 7 a.m.–8 p.m. and Saturday 8 a.m.–5 p.m. central time, 7 days a week.
Christmas & New Year's Eve: 9 a.m.–5 p.m. CST
Christmas & New Year's Day: Closed
12/26/17 & 01/02/18: 8 a.m.–10 p.m. CST
Sales Tax
Sales tax is collected in California, Florida, Illinois, Iowa, Kentucky, Massachusetts, Nevada, Pennsylvania, South Carolina, South Dakota, Texas & Washington. Even though J&P Cycles does not have a physical store in all of these states, we attend several motorcycle events where orders are taken and catalogs are given out to our customers. According to state laws concerning sales and use tax liability for out-of-state mail order and catalog retailers, if any employee or independent contractor enters that state for the purpose of taking or transmitting orders, the business is considered to have a physical presence in that state. It's that physical presence in the state for business purposes that requires us to charge and collect sales tax. We are also required to collect sales tax on shipping charges in the following states: Florida, Illinois, Massachusetts, Pennsylvania, South Dakota, Texas & Washington.
Special Orders
If you want a product we do not have, we will try to find it for you. All special order parts require the entire order to be paid in advance. There are no returns allowed on special orders.
Paying for Your Purchase
J&P Cycles Gift Card
J&P Cycles gift cards can be used on any purchase from J&P Cycles and will not expire. They are available in select denominations and can be used by phone, fax, online or in person. Visit our gift cards page or call our customer service line and ask any sales representative for details.
Credit Card Security Information
When you place an order, J&P Cycles authorizes your credit card to make sure sufficient credit is available. A hold is placed on those funds equal to your order total until the order is fulfilled.
In order to keep your information safe and secure, and to prevent fraudulent transactions, we have certain security measures in place.
By Mail
Use personal checks, money orders or cashier’s checks. Do not send cash! Personal checks must have your name, and address pre-printed. Starter checks and credit card checks will not be accepted. Once your order and payment is received, please allow 3 to 5 business days for delivery, based on availability of parts. Any check or money order returned unpaid will be charged an additional service fee. If ordering by mail, it is a good idea to validate pricing on our website or with our customer service team before sending in your order form.
PayPal®
With PayPal Express Checkout, you can make secure, fast and easy online payments every time you shop online.
PayPal Features:
- No need to enter your financial information each time you make a purchase online.
- Your personal financial information is never shared with a merchant or seller because PayPal verifies the transaction.
- Your private information is encrypted using PayPal's award-winning technology.
- PayPal is FREE for buyers.
PayPal Steps:
- During checkout, click the "Pay With PayPal" button.
- You will be transferred to the PayPal website.
- Log into your PayPal account, or sign up for a new account.
- Approve the transaction.
- You will be returned to the J&P Cycles website.
- Your payment will not be processed until you complete your order at the J&P Cycles website.
PayPal Restrictions:
- We only ship to verified PayPal addresses.
- PayPal is only available on orders with a known shipping amount and order total.
- PayPal is available in select countries, including:
- United States
- Canada
- Australia
Read more at www.paypal.com
PayPal Credit
Buy Now. Pay Over Time.
No Payments + No Interest if paid in full in 6 Months.
On orders over $99. Subject to Credit Approval.
PayPal Credit Steps:
- Add items to your cart.
- Choose PayPal Credit at checkout.
- Answer two quick questions and accept the terms.
Shipping
No minimum order required. No order is too small for us to fill and ship. See chart of shipping charges below.
Free Ground Shipping
Free Ground Shipping only applies to order shipping to the Contiguous U.S. and to APO/FPO Addresses
Items that require additional shipping charges are excluded from free ground shipping. Examples of those items are: All Bike Lifts, Lift Gates, Complete Motors, Fairings, Frames, Handy, Titan, K&L Lifts, Kendon Lifts & Trailers, Rolling Chassis/Bike Kits, and Wide Bike Ramps.
Shipping Options and Prices
For Contiguous U.S. and APO/FPO Addresses
Ground Shipping Rates
| Merchandise Total | Gold Club | |
|---|---|---|
| $99.99 and up |
|
FREE |
| $49.99 to $99.98 | $7.99 | FREE |
| Less than $49.99 | $7.99 | $7.99 |
All charges are continental USA only.
Items that Require Additional Freight Charges
| Bike Lifts | $25.00 |
| Lift Gate | $100.00 |
| Complete Motors | $125.00 |
| Fairings | $50.00 |
| Frames | $50.00 |
| Handy, Titan, K&L Lifts | $300.00 |
| Kendon Lifts & Trailers | $300.00 |
| Rolling Chassis/Bike Kits | $175.00 |
| Wide Bike Ramps | $50.00 |
Oversized Flat-Rate Shipping for 3-Day, 2-Day and Next Day UPS Deliveries in the Contiguous United States!
Oversized Flat-rate shipping is for packages over 20 dimensional lbs. Oversized flat-rate includes gas tanks, fenders, handlebars, highway bars, exhaust, seats, tires, and wheels.
Must order by 3:30 p.m. Central Time.
Flat & Oversized Flat-Rate
Nationwide Flat Rates for Next Day, 2-Day and 3-Day Shipping (some exclusions apply)
| Under 20 dimensional lbs. | Gold Club | |
|---|---|---|
| Next-Day Air | $34.99 | $19.99 |
| 2nd-Day Air | $20.99 | $12.99 |
| 3-Day Select (guaranteed) | $17.99 | $7.99 |
| Oversized Flat-Rate | ||
| Next Day Air | $69.99 | $69.99 |
| 2-Day Air | $44.99 | $44.99 |
| 3-Day Select (guaranteed) | $34.99 | $34.99 |
Shipping Methods
We ship our orders via either UPS or the US Postal Service on all standard ground orders. Expedited services and orders containing aerosols, chemicals, batteries and other regulated material must ship via UPS.
PO Box Shipments
We do not ship to post office boxes at this time. In most cases, many Post Offices will return larger packages to sender because they do not accept or cannot handle larger parcels. In order to provide exceptional service and on time delivery of all items we do not ship to post office box addresses.
Military Shipping
J&P Cycles ships to all APO/FPO addresses to our military customers serving overseas. Military customers qualify for our free standard shipping rates. No free freight on oversized items. J&P Cycles ships via USPS to APO/FPO address which restricts hazardous items such as aerosols, chemicals, batteries and other regulated material that must ship via UPS ground shipping.
UPS Next Day Delivery We must receive your order by 3:30 p.m. Central Time. Next Day is offered only in the Contiguous U.S.
UPS 2nd Day Air gets your order to you within 2 business days. We must receive your order by 3:30 p.m. Central Time (including Alaska, Hawaii and Puerto Rico). Next Day/2nd Day delivery does not include weekends, except for special higher-cost Saturday delivery.
Worldwide Shipping
We can ship to most locations using the: Postal Service (USPS) or United Parcel Service (UPS).
Shipping cost to all locations is based on the actual weight or dimensional weight, whichever is applicable. For shipping charges simply add your items to the cart and select the country you are shipping too. It’s that easy!
International customers must pay any customs charges, VAT, Taxes and other costs in addition to the shipping charge upon receipt of the shipment.
Delivery time frames are based on when the package leaves J&P Cycles. Areas requiring customs paperwork may experience a delay for processing. We do not guarantee shipping delivery dates. The following are approximations:
Canada & US Territories
USPS Priority International
Delivery 7-14 business days
UPS Express Delivery
2-4 Business Days
International
Priority International
Minimum of 14 business days
International UPS
7-10 days
Alaska, Hawaii, & Puerto Rico
Priority Mail
Allow 7-10 business days for Priority Mail
UPS 2-Day
Allow 2-3 days for UPS 2nd-day service.
APO/FPO
Priority Mail
Only service available to these locations.
Free Shipping
Applies to APO/FPO addresses on orders
$99.99 and over.
Delivery Process
Delivery is based on availability of parts. Please allow 3 to 5 working days (not including Saturday or Sunday) for delivery of orders within the United States.
Back to TopWorldwide Returns
Note: Use of the pre-paid return label is for your convenience only. The cost of return shipping will be deducted from your credit or refund. ($7.99 on packages up to 20 lbs, $12.99 on packages over 20 lbs. and/or oversized merchandise) We reserve the right to refuse any exceptions. For defective parts or parts sent in error, return shipping charges will be refunded in full.
The following items are excluded: All Bike Lifts, Cruiser Caddy Ramps, Complete Motors, Fairings & Trailer in a Bag, Rolling Chassis/Bike Kits, Wide Bike Ramps and Snow Plow Blades are excluded.
J&P Cycles Return Policy is the Best in the Industry!
We want you to be satisfied. Our return policy works like this:
Return the Parts Within 120 Days
Returns must be made within 120 days of invoice. Shipping fees are not refundable. All returns must be in new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full.
See our special warranty notes on exhaust systems, gas tanks, and electrical items.
Free Exchange Policy
Not sure it'll fit? No problem! We offer hassle free exchanges on selected items. Please visit our Free Exchange program for details.
How to Return an Order
Visit our simple and easy Return Center for instructions on processing your return.
Damaged Shipments
If the package you receive is damaged in shipping, do not refuse delivery. Accept the order and be sure to keep all packaging. Contact us and we will make the necessary arrangements to replace your order.
Special Returns Information
Some items have special warranties and return conditions from the manufacturer. These policies are to ensure the best possible experience in the event you purchase an item and have issues with that item. If your item falls under one of the following categories we will require you to contact us to resolve your issue or process your return.
- Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing.
- Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discoloration. Bluing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, or overheating, and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.
- Gas Tanks: You must use a gas tank sealer with new gas tanks in order for your warranty to be valid. We strongly recommend that all gas tanks be fitted, pressure-tested and sealed BEFORE painting in order to eliminate potential problems.
- Seats/Saddlebags/Windshields: Once mounted, these items cannot be returned. Must be in new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat, saddlebag or windshield to another customer, so please be careful before mounting your new seat, saddlebag or windshield to check fitment.
- CDs, DVDs & Software: Once opened, CDs, DVDs and software cannot be returned unless defective.
- Electrical Items: Once opened, electrical items cannot be returned, except in the case of a manufacturing defect. In some cases the manufacturer may require the item be sent back directly for inspection before replacing or repairing the item if it is covered under their warranty policy.
Additional Standard Terms and Conditions
CHOICE OF LAW AND FORUM
The terms of business contained in this website page (“Terms”) shall be governed by and construed in accordance with the laws of the State of Iowa, excluding its conflicts of law rules. Customer expressly agrees that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms or Customer’s use of the jpcycles.com website (“Site”) shall be filed only in the state or federal courts located in the State of Iowa, and Customer further agrees and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.
EXPORT SALES
If this transaction involves an export under the Export Administration Regulations, the products sold or distributed under these Terms exported from the United States by J&P Cycles were exported in accordance with the Export Administration Regulations. Diversion, use, export or re-export contrary to United States law is prohibited. In addition, manufacturers’ warranties for exported products may vary or may be null and void for products exported outside the United States.
WARRANTIES
Customer understands that J&P Cycles is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not J&P Cycles. All products are sold AS IS. In purchasing the products, Customer is relying on the manufacturer’s specifications only and is not relying on any statements, specifications in brochures, photographs or other illustrations representing the products that may be provided by J&P Cycles. J&P CYCLES AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES RELATED TO PRODUCTS SOLD BY THIRD PARTIES OR AFFILIATES OF J&P CYCLES, INCLUDING, WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. THIS DISCLAIMER DOES NOT AFFECT THE TERMS OF THE MANUFACTURER’S WARRANTY, IF ANY.
LIMITATION OF LIABILITY
IN NO EVENT WILL J&P CYCLES OR ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM PRODUCTS PURCHASED OR USED BY CUSTOMER. THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF J&P CYCLES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. NEITHER J&P CYCLES NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS, NEITHER J&P CYCLES NOR ITS AFFILIATES ARE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES IN THE AGGREGATE ABOVE THE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.
EXCLUSIONS
BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, J&P CYCLES’ LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT REQUIRED BY LAW. IF YOU ARE A VISITOR TO THE SITE OR ARE PURCHASING PRODUCT FROM NEW JERSEY, CERTAIN WARRANTIES AND/OR LIMITATIONS OF LIABILITY, INCLUDING THE LIMITATION OF LIABILITY BASED ON J&P CYCLES’ NEGLIGENCE, GROSS NEGLIGENCE, OR INTENTIONAL CONDUCT MAY NOT APPLY TO YOU OR MAY BE UNENFORCEABLE UNDER NEW JERSEY LAW. SUCH PROVISIONS ARE ENFORCEABLE ONLY TO THE FULL EXTENT PERMITTED BY NEW JERSEY LAW. J&P Cycles will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.
INDEMNIFICATION
Customer agrees to defend, indemnify, and hold harmless J&P Cycles and its affiliates, and their respective officers, directors, employees, shareholders, agents, successors, or assigns from all liabilities, claims, fines, penalties, assessments, and expenses, including attorney’s fees and costs, based on any third party claim that arises from Customer’s (a) breach of these Terms, or (b) use of any products purchased on J&P Cycles’ Site. J&P Cycles reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Customer, in which event Customer will cooperate with J&P Cycles in asserting any available defenses.
SEVERABILITY
If any provision of these Terms is held invalid, null, void, inapplicable, or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining provisions shall remain in full force and effect.
DISPUTE RESOLUTION
In the event of any dispute, claim, question or disagreement arising from or relating to these Terms, or the relationship that results from these Terms (a “Dispute”), the parties hereto shall use their best efforts to settle the Dispute. To this effect, the parties shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. Customer shall give written notice to J&P Cycles (at contact us) of any complaint or dispute. If the parties do not reach such solution within a period of thirty (30) days, then the Dispute shall be resolved by binding arbitration in Anamosa, Iowa, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (the “AAA”), subject to the limitations of this section. This agreement to arbitrate will be specifically enforceable under the prevailing law of any court having jurisdiction. Notice of a demand for arbitration shall be filed in writing with the other party hereto and with the AAA. The demand for arbitration shall be made in writing within sixty (60) days following the end of the 30-day negotiation window stated above in this paragraph, and in no event shall any such demand be made after the date when institution of legal or equitable proceedings based on such Dispute would be barred by the applicable statute of limitations. The parties agree that one (1) arbitrator shall arbitrate the Dispute. The arbitrator shall be selected by the joint agreement of the parties, but if they do not so agree within twenty (20) days after the date of the notice of a demand for arbitration referred to above, the selection shall be made pursuant to the Commercial Arbitration Rules of the AAA from the panels of business arbitrators maintained by the AAA. The decision of the arbitrator shall be made in writing, shall be final, judgment may be entered upon it in any court having jurisdiction thereof, and the decision shall not be subject to vacation, modification or appeal, except to the extent permitted by sections 10 and 11 of the Federal Arbitration Act, the terms of which sections the parties agree shall apply. Each party shall bear its own costs of the arbitration, but shall equally share the expenses of arbitration, including the fees and expenses of the arbitrator, and any arbitration facility expenses.
CLASS ACTION WAIVER
Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity, and each party hereby waives any right to assert consolidated claims with respect to any disputes subject to arbitration under this Agreement or any disputes between the parties. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
LIMITATION OF TIME TO FILE CLAIMS
Any action, claim or dispute Customer has against J&P Cycles must be filed within twelve (12) months from the date the claim arose. To the extent permitted by law, any claim or dispute under these Terms must be filed within twelve (12) months in an arbitration proceeding. The twelve-month period begins when the claim or notice of dispute first could be filed. If a claim or dispute is not filed within twelve (12) months, it is permanently barred.
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Call Us
7 a.m.–9 p.m. CST (Monday-Friday)
8 a.m.–6 p.m. CST (Saturday-Sunday)
9 a.m.–5 p.m. CST (Christmas & New Year's Eve)
Closed (Christmas & New Year's Day)
8 a.m.–10 p.m. CST (12/26/17 & 01/02/18)
1-800-318-4823