Terms of Business

Ways to Order

Ordering Online All of the products in our catalogs, plus thousands more, are available for purchase online 24 hours a day, 7 days a week. We offer a secure environment for your privacy and protection.

Ordering by Telephone In the United States and Canada, please call: 1-800-318-4823 (24 hours a day, 7 days a week). From all other locations worldwide, please call: 1-319-462-4817

Ordering by Fax Fax your orders 24-hours worldwide: 1-319-462-4283

Toll-Free Customer Service Call toll-free in USA and Canada: 1-800-318-4823
Use this toll-free line for questions about your order, product information, returns or exchanges or questions on installation or fitment! Customer Service available until Monday–Friday 7 a.m.–8 p.m. and Saturday 8 a.m.–5 p.m. central time, 7 days a week.

Sales Tax

Sales tax is collected in Florida, Illinois, Iowa, Nevada, Pennsylvania, South Carolina, South Dakota & Texas. Even though J&P Cycles does not have a physical store in all of these states, we attend several motorcycle events where orders are taken and catalogs are given out to our customers. According to state laws concerning sales and use tax liability for out-of-state mail order and catalog retailers, if any employee or independent contractor enters that state for the purpose of taking or transmitting orders, the business is considered to have a physical presence in that state. It's that physical presence in the state for business purposes that requires us to charge and collect sales tax. We are also required to collect sales tax on shipping charges in the following states: Florida, Illinois, Pennsylvania, South Dakota & Texas.

Special Orders

If you want a product we do not have, we will try to find it for you. All special order parts require the entire order to be paid in advance. There are no returns allowed on special orders.

Parts $1000 or Higher

All items ordered with a retail cost of $1000 or higher will require full payment at the time of the sale.

Damaged Shipments

If the package you receive is damaged in shipping, do not refuse delivery. Accept the order and be sure to keep all packaging. Contact us and we will make the necessary arrangements to replace your order.

Special Warranty Information

Some items have special warranties and return conditions from the manufacturer. These policies are to ensure the best possible experience in the event you purchase an item and have issues with that item. If your item falls under one of the following categories we will require you to contact us to resolve your issue or process your return.

• Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing.
• Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discoloration. Bluing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, or overheating, and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.
• Gas Tanks: You must use a gas tank sealer with new gas tanks in order for your warranty to be valid. We strongly recommend that all gas tanks be fitted, pressure-tested and sealed BEFORE painting in order to eliminate potential problems.
• Seats/Saddlebags/Windshields: Once mounted, these items cannot be returned. Must be in new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat, saddlebag or windshield to another customer, so please be careful before mounting your new seat, saddlebag or windshield to check fitment.
• CDs, DVDs & Software: Once opened, CDs, DVDs and software cannot be returned unless defective.
• Electrical Items: Once opened, electrical items cannot be returned, except in the case of a manufacturing defect. In some cases the manufacturer may require the item be sent back directly for inspection before replacing or repairing the item if it is covered under their warranty policy.

J&P Cycles Gift Card

J&P Cycles gift cards can be used on any purchase from J&P Cycles and will not expire. They are available in select denominations and can be used by phone, fax, online or in person. Visit our gift cards page or call our customer service line and ask any sales representative for details.

Credit Card Security Information

First-time orders may be required to ship to the billing address for the first 30 days. First-time international customers may be required to fax to us the portion of their most recent billing statement showing the name, bank logo, billing address and last four digits of the credit card number before orders can ship.

By Mail

Use personal checks, money orders or cashier’s checks. Do not send cash! Personal checks must have your name, and address pre-printed. Starter checks and credit card checks will not be accepted. Once your order and payment is received, please allow 7 to 10 business days for delivery, based on availability of parts. Any check or money order returned unpaid will be charged an additional service fee. If ordering by mail, it is a good idea to validate pricing on our website or with our customer service team before sending in your order form.

PayPal^®

With Paypal Express Checkout, you can make secure, fast and easy online payments every time you shop online.

Read more at www.paypal.com

PayPal Credit^®

Buy Now. Pay Over Time.
No Payments + No Interest if paid in full in 6 Months.
On orders over $250. Subject to Credit Approval.

PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank. The PayPal Credit account is governed by Utah and Federal Law and is available for web and phone orders only. By requesting PayPal Credit, you agree to: pay for the purchase in a timely manner; authorize Comenity Capital Bank to obtain and review your credit report in connection with this purchase; and certify that you are of legal age in your state of residence and have provided accurate information in connection with this purchase. Offer valid on orders of $250 or more.

You will be responsible for making at least the minimum payment due beginning with the first monthly statement you receive. You will not be charged any interest if you pay your balance in full within 6 months after the date of your purchase. If you do not pay the balance in full within 6 months, you will be charged interest at an ANNUAL PERCENTAGE RATE of 19.99% beginning on the posting date of the purchase. The Minimum Interest is $2.00. See Terms of the PayPal Credit Loan Agreement if you are ordering online or already have a PayPal Credit account. For more information contact us.

Rush Order Processing

All parts must be in-stock and ship from Iowa. For $4.99, Rush Processing is allowed for all domestic ground shipping options (UPS/USPS), Military Shipping and HI/AK/PR USPS Priority. APO/FPO addresses are allowed. Daily cut-off time is 3 p.m. Central Time for all USPS and Military shipping options, 5 p.m. Central Time for UPS shipments. Orders are guaranteed to ship the same day if placed Monday–Friday before 5 p.m. We will guarantee processing the next business day for all orders placed after 5 p.m. and on weekends.

Shipping Options and Prices

For Continental U.S. and APO/FPO Addresses

Shipping Methods

We ship our orders via either UPS or the US Postal Service on all standard ground orders. Expedited services and orders containing aerosols, chemicals, batteries and other regulated material must ship via UPS.

PO Box Shipments

We do not ship to post office boxes at this time. In most cases, many Post Offices will return larger packages to sender because they do not accept or cannot handle larger parcels. In order to provide exceptional service and on time delivery of all items we do not ship to post office box addresses.

Military Shipping

J&P Cycles ships to all APO/FPO addresses to our Military customers serving overseas. Military customers qualify for our free standard shipping rates. No free freight on oversized items. J&P Cycles Ships via USPS to APO/FPO address which restricts hazardous items such as aerosols, chemicals, batteries and other regulated material that must ship via UPS ground shipping.

UPS Next Day Delivery We must receive your order by 6 p.m. Central Time. Next Day is offered only in the continental U.S.

UPS 2nd Day Air gets your order to you within 2 business days. We must receive your order by 6 p.m. Central Time (including Alaska, Hawaii and Puerto Rico). Next Day/2nd Day delivery does not include weekends, except for special higher-cost Saturday delivery.